Director, Operations Process – Optimization

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Strong program management for a portfolio of operational improvement programs, ensuring alignment with USPM strategic priorities and business objectives.
Develop professional training materials, job aids, SOPs, communications, and presentations that promote user adoption and operational understanding.
Develop roadmaps and project plans, and deliver program deliverables based on impact to customer experience and operational feasibility.
Lead and participate in cross-functional working groups and prepare polished and impact deliverables on time.
Build and maintain strategic relationships with divisional and regional operations leaders, functional executives, and key stakeholders to drive program success.
Deploy comprehensive change management strategies that drive organizational readiness, adoption, and sustain behavioral change.
Create executive-level communications, business cases, and strategic presentations for senior leadership and governance bodies.
Establish success metrics, KPIs, and reporting mechanisms to track program performance and business outcomes.
Apply deep subject matter expertise in multifamily and third-party property management to provide informed recommendations and ensure initiatives align with business objectives.
Manage program risks, issues, dependencies, budgets, and vendor relationships and escalate where appropriate.
Drive the development of standardized methodologies, tools, and frameworks for program execution and change management.

7-10 years of related experience in multifamily property operations, process improvement, or organizational change, with a least 3 years in a leadership role.
Experience working in multifamily property operations with Greystar preferred.
Bachelor’s degree in business, marketing, project management, or related field from an accredited college or university preferred; advanced degree preferred.
Deep expertise in third-party property management operations, client service delivery models, and operational excellence frameworks.
Proven ability to lead large-scale, complex programs across multiple workstreams and cross-functional teams.
Demonstrated success building and managing strategic stakeholder relationships at the executive level.
Change management experience in real estate or similar industry with proven track record of driving adoption.
Exceptional executive communication skills with ability to craft compelling narratives and present to senior leadership.
Strategic thinking and problem-solving abilities with focus on business outcomes and operational impact.
Proficiency in Microsoft Office Suite and project management/collaboration tools, like Asana.

Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with Company Match up to 6% of pay after 6 months of service.
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
Charitable giving program and benefits.

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