Job Description
Medical Development Clerk
Heard and Smith, LLP was founded on the principles of compassion, humility and the relentless desire to pursue financial assistance for our clients. Our law firm has been helping the disabled for over 30 years and has a proven record. Do you have a heart for those in need? We are seeking individuals with excellent customer relations, strong work ethic, and a true desire to help others. Being part of the Heard and Smith team is more than a job; each day provides you with opportunities to change someone's life!
Fast-paced, and professional environment; Fulfilling, challenging, and rewarding; Great team environment; Paid Holidays, Accrued Paid Time Off; Great Medical Benefits Package; Wellness Program; Competitive Salary with 401k with Profit Sharing; $11.00-$14.00 per hour depending on experience and education
As the Medical Development Clerk you work closely with the attorneys, legal assistants and other staff to assist in developing client cases by requesting and obtaining updated medical records from medical providers.
FT Mon-Fri no nights or weekends! Must reside in Texas.
In this role you will:
Contact medical providers and request information and updated medical records
Accept queue calls from providers and Social Security Administration (SSA)
Systematically follow-up with providers on all past due outstanding records requests
Call providers on any urgent records requests to get them expedited
Review, approve, or deny invoices for medical records
Submit medical records to Office of Disability Adjudication and Review (ODAR)
Maintain excellent customer service skills in all working relationships
Maintain client confidentiality at all times
Use good judgment to discern what issues may be urgent and need a manager's or director's attention immediately
To be successful in this role you will need:
High School Diploma; Some college, technical school or combination related experience and/or training
Customer service experience
Minimum 45 WPM typing speed
Social Security Disability Law or other disability or medical background strongly preferred
Excellent telephone, communication, and active listening skills
Ability to work well with others as a team
Has professional manner and high energy level, exhibits a positive attitude
Multi-tasking skills and the ability to work well under pressure
Reliability and dependability
Problem analysis and problem-solving
The ability to maintain client confidentiality at all times
Spanish speaker a plus
Work from Home experience preferred
Minimum Requirements for a Remote Home Office:
Computer with up-to-date operating system WINDOWS11 (No Chromebooks, Macs, Tablets, IPADS)
RAM: 4GB/8GB Preferred/Hard Drive: 128GB
Antivirus Protection
Camera - internal to computer or external
Fast internet connection 50MBPS Download/10MBPS Upload Minimum
Wired Ethernet cable Internet connection in your home office
Land line telephone or good cell phone signal in home office
Quiet, private home office with no distractions during business hours
Reside in Texas
Heard & Smith
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