Job Description
Mark My Words Media is a US-based marketing agency that partners with owner-led businesses (primarily sign, print, and local service companies) to build sustainable, compounding growth systems.
- We are launching a new flagship service — the Revenue Flywheel — which goes beyond campaigns and focuses on building long-term systems for:
- Client acquisition
- Retention & reactivation
- Referral-driven growth
This role sits at the center of that transformation. We’re hiring a Senior Client Success Manager/Business Advisor to own client relationships end-to-end.
- You will act as:
- A trusted advisor to business owners
- The internal representative of the client (product owner)
- The person responsible for ensuring the client’s strategy, priorities, and execution stay aligned
- Internal coordinator with our delivery team
- Role ResponsibilitiesClient Advisory & Strategy
- Build deep understanding of each client’s business, goals, and constraints
- Guide clients through growth strategy
- Regularly review performance, priorities, and alignment
- Communicate honestly and directly — even when conversations are hard
- Internal Coordination (Product Owner Role)
- Translate client priorities into clear internal execution plans
- Own prioritization: what matters this week and this month
- Ensure tasks move forward in the correct order
- Relationship Ownership
- Be the primary point of contact for assigned clients
- Maintain proactive, responsive communication
- Ensure clients feel understood, supported, and confident
What Success Looks Like (First 60 Days)
- By day 60, you can:
- Clearly explain each client’s top priorities
- Articulate what the team should focus on next and why
- Demonstrate client trust and confidence
- Show consistent follow-through and closure of open loops
- Required Experience & Skills
- 5+ years of experience advising business owners or executives
- Bachelor’s Degree in Business, Marketing, or relevant field
- MBA or equivalent experience
- 5+ years of experience working in high-level digital marketing roles
- Excellent written and verbal English (Minimum C1 required)
- Strong understanding of Google Ads, Meta Ads, and SEO
- Familiarity with US business culture & geography
- Highly organized, detail-oriented, and relentless with follow-ups
- Ownership mindset — self-directed and reliable in a remote environment
- Knowledge of HubSpot, ClickUp, and Google Workspace.
Job Types: Full-time, Contract
Pay: $60,000.00 - $80,000.00 per year
Work Location: Remote
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