Job Description
- Job Description:
- Resolve end-user issues escalated to Help Desk through phone, email, and ticket inquiries according to stated operating level objectives.
- Focus on supporting top ranking associates within the firm
- Responsible for the support of important individuals for Remote technology and Physical Hardware (Printers, Laptops / Desktops, General Peripherals).
- Usage of common software for the company
- Must think critically and solve problems independently when possible
- Taking and fielding incidents / issues in a fast-paced environment via the phone and SSI's
- Being in the correct AUX codes for the variety of tasks you will be performing.
- Team approach – Awareness to volumes and being flexible to shift where the coverage is needed
- Use Knowledge Base Articles and JonesLink to support our branches
- Requirements:
- High School Diploma or GED required; Bachelor's degree preferred
- Minimum of 3 years' experience directly related to technical support of information system technology, with at least 1 year in a leadership capacity (mentoring associates, project leadership, contact center leadership) preferred
Benefits:
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