Job Description
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
- As a Retirement Case Administrator, you’ll be part of a supportive, high-performing culture that values excellence, accountability, and individual contributions. In this role, you’ll provide elevated service to our members and make a real impact on their benefits experience.
- Administrators will be assigned retirement cases daily and will log them
- Make a 10-day courtesy call to ensure participant receives pension package
- Offer to assist participant with completing pension package
- Set expectations for payment processing
- Responsible for cases from beginning to end when first payment is processed
- After payment processes, administrator will close the case
- Qualifications
- Previous call center experience
- Retirement/pension knowledge preferred
- Strong written and verbal communication skills
- Attention to detail
- Requirements
- Must be able to successfully complete a background check and drug screening
- Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
- Must have the ability to connect with an ethernet cable to a modem/router
- Benefits
- Health insurance coverage
- Voluntary dental and vision programs
- Life and disability insurance
- Retirement savings plan
- Paid holidays
- Paid time off (PTO) or vacation and/or sick time
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