Job Description
Job Summary
Join First Chair on a project team supporting a global beauty brand!
You will be responsible for inputting product sales order data into several platforms as the company prepares for a large systems transformation, ensuring accuracy in a fast-paced environment.
Additionally, you will research and resolve order issues and provide white glove customer service while interacting with other concierge support staff, sales reps, and end customers.
- Required skills:
- Technical Agility: Fast learner with the proven ability to accurately input data into multiple platforms simultaneously (CRM, ERP, and Order Management Systems (OMS).
- Operational Excellence: Proven experience in customer service or concierge roles, with a track record of meeting or exceeding KPIs for phone and ticket management.
- Adaptability: Comfortable with shifting priorities and a fast-paced environment where processes are being built in real-time.
Schedule: Mon-Fri, 8-5 in your time zone. There may be requests to support sales reps in other US times zones if needed.
Start date: April 13th.
Duration: The initial commitment is 3-4 months with the potential for the client to extend.
Process: Successful interviews with the First Chair team are required prior to presentation to the client for consideration and additional interviews.
Job Type: Contract
Pay: $35.00 per hour
Expected hours: 40 per week
- Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Work from home
- Application Question(s):
- How would you describe your Microsoft Excel skills? Please indicate the types of excel functions you are adept at performing.
- Which enterprise ERP, CRM or OMS systems do you have experience inputting data into? Please list all.
- How many years of customer service experience do you possess and where did you gain this experience?
- In which roles have you successfully worked remotely?
- Experience:
- Enterprise software: 3 years (Required)
- Microsoft Excel: 2 years (Required)
Work Location: Remote
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