Job Description
- Job Description:
- Provide exceptional support and assistance on our Client Help Desk.
- Act as a vital bridge between internal departments, Client Account Managers, and clients.
- Collaborate with Client Account Managers to assist with client issues, internal processes, and procedures.
- Manage high-volume data entry and project-related inquiries.
- Conduct web training sessions for clients.
- Implement UAT for new and updated internal software applications.
- Responsible for troubleshooting a wide range of IT-related issues.
- Monitor all GovDeals auction listings to ensure compliance with high-quality standards.
- Requirements:
- Associate degree and prior experience with government agencies preferred
- 4+ year of customer service experience in a call center environment.
- Must have a valid driver’s license and clean driving record
- Exceptional written and verbal communication skills.
- Ability to speak Spanish or Portuguese is a plus but not required.
- Strong computer skills with extensive knowledge of CRM Management, Microsoft Excel, Outlook, and Word.
- Proven capacity to acquire new skills and adjust effectively to evolving environments.
- Strong analytical and troubleshooting skills.
- Detail-oriented with excellent organizational and documentation abilities.
- Benefits:
- Competitive wages
- Healthcare (medical, dental, vision, prescription drugs, FSAs)
- 401(k) plan
- Paid time off (PTO) and holidays
- Paid parental leave
- Life and disability insurance
- Employee Assistance Program (EAP)
- Professional development and tuition assistance
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