Job Description
Note: The job is a remote job and is open to candidates in USA. TTEC Digital is a company focused on enhancing customer experiences through employee support. The Principal Solutions Architect will lead D365 CE solutions, manage client engagements, and provide consulting leadership while driving business development and innovation.
- Responsibilities
- Leading and/or participating in the project team to develop optimal solutions for client business challenges. Guiding the client through design, architecture, estimation, and delivery
- Winning new business by working cross-functionally with sales and delivery to develop client proposals and presentations around process and solution options, clearly explaining technical concepts for shared understanding to facilitate decision making
- Managing client engagements at all levels of client interaction with responsibility for product and technical content
- Providing thought leadership around TTEC's core GTM solutions internally and externally
- Leading technical workshops to drive enablement and business development
- Establishing TTEC as a recognized leader in technology-led innovation through public speaking and published thought leadership
- Leveraging industry and Microsoft contacts to generate new business opportunities and revenue
- Delivering strategic thought leadership by participating in multiple client engagements simultaneously in both pre-sales and delivery capacities
- Skills
- Consulting leadership experience working for a Microsoft partner with spectacular client references
- Experience in client relationship and team building
- Minimum of 5 years' project leadership experience, including 2+ years' experience leading enterprise-level projects in a professional services or consulting environment
- Ability to shape strong client presentations and narratives that influence and commit people to change
- 2-3 years' experience performing pre-sales activities along with 4+ years' experience working with relevant Microsoft CRM / D365 CE technology in a professional services/consulting environment
- Mastery of D365 Enterprise Applications including previous technical skills with Dynamics 365 CRM including design, architecture, installation, configuration, deployment and customization
- Travel up to 50% nationally
- Preferred experience in Power Platform, Power Apps, Data / AI, Customer Insights, Power BI, Modern Workplace, etc
- Bachelor's degree in Computer Science, MIS, or a related field preferred. Master's a plus
- Certification in relevant Microsoft discipline(s) preferred
- Previous experience using both Waterfall and Agile methodologies
- Benefits
- The incentive plan for this position is a sales incentive plan.
- Company Overview
- TTEC Digital is an IT consulting firm that provides CX strategy, data and analytics, and AI solutions. It was founded in 2022, and is headquartered in Greenwood Village, Colorado, USA, with a workforce of 1001-5000 employees. Its website is https://ttecdigital.com.
- Company H1B Sponsorship
- TTEC Digital has a track record of offering H1B sponsorships, with 26 in 2025, 18 in 2024, 17 in 2023, 26 in 2022, 12 in 2021, 11 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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