Job Description
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Role Description
- Fortuna is seeking experienced Dental Call Center Agents to support high-volume inbound customer service operations for California-based dental care providers and their members. This role involves resolving inquiries from dental professionals regarding billing, policy, and general service information.
- Handle high-volume inbound calls from dental providers
- Resolve billing, policy, and procedural inquiries within a 3-5 minute window
- Maintain up-to-date knowledge of current dental billing guidelines and healthcare policy changes
- Record and track calls using the call tracking system
- Provide professional, courteous, and effective service to the provider community
- Collaborate with team members to meet departmental goals and call resolution metrics
- Qualifications
- 1+ years of experience in inbound customer service (private or government sectors)
- At least 6 months of experience in dental customer support
- Working knowledge of Microsoft Office 365 and help desk software
- Typing speed of 30 WPM and 95% accuracy
- Excellent communication skills and a positive, patient demeanor
- Strong multitasking and problem-solving abilities
- Reliable internet with a minimum 50 Mbps download speed
- GED/High School diploma
- Requirements
- Must reside in California
- Benefits
- Comprehensive Medical, Dental, and Vision insurance coverage
- Paid sick leave benefits
- Training Program: Engage in a robust 6-8-week paid training program
- All technology equipment provided (work laptop and accessories)
- Long-term remote employment
Company Description
Fortuna operates as a staffing agency that sources, screens and presents potential candidates for employment opportunities on behalf of our clients.
Fortuna was founded in 2012 by practicing professionals with more than 50 combined years of experience. Our headquarters is in McClellan, California, with offices in Los Angeles and New York, and satellite offices in the Philippines and Israel. Fortuna is an active member of multiple California service agreements, including the CMAS, ITMSA (Tier 2), and CalPERS SpringFed Pool, as well as various municipalities and large corporation vendor pools.
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