Job Description
- Job Description:
- Monitor and respond to the onboarding email inbox daily
- Answer routine onboarding questions
- Escalate complex issues as needed
- Maintain clear, professional, and timely communication
- Track completion of pre-boarding and onboarding tasks
- Send reminder emails and text messages to ensure deadlines are met
- Proactively follow up with new hires who are missing required steps
- Maintain tracking systems (Notion, Google Sheets, LMS, etc.)
- Take attendance for onboarding sessions and required trainings
- Ensure all new hires attend scheduled orientation sessions
- Follow up immediately with no-shows via email and text
- Maintain attendance documentation
- Monitor required training completion (LMS, compliance modules, etc.)
- Send reminders and escalation notices for overdue trainings
- Maintain accurate records of completion status
- Maintain onboarding trackers and status dashboards
- Prepare onboarding materials as needed
- Support calendar coordination for onboarding sessions
- Complete additional onboarding related administrative tasks as assigned
- Requirements:
- 2+ years of administrative, coordination, or operations experience
- Experience in HR, onboarding, or people operations preferred
- Strong organizational skills and ability to manage multiple work streams
- Exceptional follow-through and attention to detail
- Comfortable sending proactive reminders and holding people accountable
- Strong written communication skills
- Proficiency with Google Workspace; experience with Notion or LMS platforms is a plus
Benefits:
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