Job Description
About Us
At Akita Management Services, we provide well-maintained, comfortable temporary housing solutions for individuals and families in transition. Guided by our motto— “All you need is food and clothes; let us take care of the rest”—we handle everything from booking and move-in logistics to maintenance and 24/7 guest support.
Our mission is to deliver safe, clean, turnkey homes and peace of mind during life’s transitions. We are a fast-growing, systems-driven company focused on operational excellence, profitability, and exceptional guest experience.
- ---------------------------------------------------------------------------- Position Overview
We are hiring an experienced Short-Term Rental (STR) Operations Specialist.
This is not an entry-level role. We are looking for a true STR expert with at least 3 years of hands-on experience in the STR industry, who understands both the operational and revenue side of the business.
- The ideal candidate is highly knowledgeable in:
- Guesty
- Hospitable
- Major OTAs (Airbnb, VRBO, Booking.com)
You will oversee day-to-day operations of our short-, mid-, and long-term rental portfolio while ensuring high occupancy, optimized pricing, smooth operations, and outstanding guest satisfaction.
- ---------------------------------------------------------------------------- Key Responsibilities
- OTA & Channel Management
- Create, optimize, and manage listings across Airbnb, VRBO, Booking.com, and other OTAs
- Manage Guesty and Hospitable automations and workflows
- Maintain Superhost / Top Host performance standards
- Monitor metrics: occupancy, ADR, RevPAR, response rate, and conversion rate
- Manage cancellations, rebooking strategies, and guest escalations
- STR Operations & Property Management
- Coordinate cleanings, turnovers, inspections, and maintenance
- Work with vendors and ensure quality control
- Troubleshoot operational issues quickly and effectively
- Conduct regular audits to ensure listing accuracy and pricing competitiveness
- Guest & Owner Communication
- Provide prompt, professional, and empathetic guest communication
- Handle complaints and conflict resolution effectively
- Prepare performance summaries and insights for leadership
- Maintain clear internal communication with leadership and team members
- Revenue & Optimization
- Monitor pricing strategies and recommend improvements
- Identify opportunities to improve occupancy and operational efficiency
- Implement process improvements and automation tools
- ---------------------------------------------------------------------------- Required Qualifications
- Minimum 3 years of proven STR industry experience
- Advanced knowledge of Guesty and Hospitable (required)
- Strong OTA management experience (Airbnb, VRBO, Booking.com)
- Deep understanding of STR KPIs and revenue optimization
- Strong organizational and multitasking skills
- Excellent written and verbal English communication
- High integrity, accountability, and reliability
- Able to thrive in a fast-paced, growth-focused environment
- ---------------------------------------------------------------------------- Application Instructions
If you believe you are a true STR expert and meet the experience requirements, please follow the steps below carefully:
1) Email Subject Line:
Use this exact format: STR EXPERT – [Your Full Name]
2) Video Submission (Required):
Record a short video answering our 5 Questions + Knowledge Test:
https://docs.google.com/videos/d/1UepdRoAr0Fy2pvXpjS8Zr6eq7rbX8wDKFjYfF7vhPYw/edit'usp=sharing
- Send a Google Drive or Dropbox link containing:
- Your video of answers
- A copy of your updated resume
Send To: [email protected]
Incomplete applications (missing subject line, video, or resume) will not be reviewed.
Pay: $4.00 - $6.00 per hour
Work Location: Remote
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