[Hiring] inTransition Mental Health Coach @Revelations Counseling & Consulting LLC

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

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Role Description

Provide specialized, telephonic, one-on-one coaching to facilitate and support a caller’s transition between psychological health care providers or initiation of psychological health care treatment.
Engage in coaching to encourage continued engagement with psychological health care and promote a caller’s overall participation in their own care seeking and maintenance.
Utilize motivational interviewing, aid with barrier identification and task planning, convey information, and support and educate callers through regular telephonic contact.
Use de-escalation techniques when necessary to ensure a positive provider experience.
Maintain accurate documentation of interactions to inform future support strategies.
Stay updated on platform features and product changes to provide accurate support.
Ensure calls and issues are identified, tracked, reported on, and resolved in a timely manner.
Maintain comprehensive tracking and documentation for all identified issues to completion.
Perform other duties as assigned that are commensurate with education and experience.
Maintain regular and reliable attendance.

Actively Licensed Mental Health Professional (social work, psychology, marriage and family therapy, behavioral health counseling).
Master’s Degree.
At least 3 years’ experience delivering face-to-face health care with demonstrated clinical experience in triage, care management, motivational interviewing, and crisis counseling.
U.S. Citizen.
Must be able to receive a favorable interim and adjudicated final Department of Defense (DoD) background investigation.
Technologically literate and experienced in navigating multiple screens or web browsers at one time.

Prior experience supporting DHA, DoD, or VA healthcare programs (preferred).
Familiarity with behavioral health coaching models or case management practices (preferred).

Proficient data entry skills; ability to resolve problems involving more complex concepts, policies, and procedures.
Fluent in English (oral and written); excellent communication skills with an ability to explain complex issues clearly.
Ability to de-escalate situations and deliver excellent customer service under pressure.
Ability to solve problems through systematic analysis of processes with sound judgment.
Ability to organize people or tasks, adjust to priorities, and learn systems within time constraints.
Ability to prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.
Ability to manage large amounts of complex information easily, communicate it clearly, and draw sound conclusions.
Critical thinkers with an ability to focus on things which matter most to achieving outcomes.
Ability to function in a fast-paced environment with multiple activities occurring simultaneously.
Customer-focused behavior; helping approach, including listening skills, professionalism, patience, respect, and empathy for service members, veterans, and others.
Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose.
Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the internet, and other departmental software applications.
Ability to conform to established policies and procedures; exhibit high motivation.

Ability to cover any work shift as required.
Works within a standard remote environment.
Extensive work utilizing a computer with prolonged sitting and possibly wearing a headset.

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