Job Description
- Job Description:
- Translate business needs into actionable epics, features, and user stories for digital store applications
- Support sprint planning, backlog refinement, and release coordination.
- Validate product functionality through testing and stakeholder reviews.
- Collaborate with engineering, QA, and design teams to ensure timely delivery of digital capabilities.
- Analyze end-user feedback and behavioral data (e.g., Medallia, NPS, Adobe Analytics) to identify trends and improvement opportunities in store and service-center-facing digital tools.
- Partner with the business team on Jewelry Services to validate features that enhance end-to-end service capabilities such as repairs, custom, warranties, and appraisals.
- Track KPIs and post-launch performance to inform future iterations.
- Align product execution with roadmap priorities and business goals for digital store services initiatives.
- Participate in discovery sessions and requirement workshops with cross-functional stakeholders.
- Ensure continuity of SME knowledge across initiatives and mitigate delivery risks during seasonal peaks or team transitions.
- Requirements:
- Bachelor’s degree is required, certifications are a plus.
- 4–7 years of experience in Product Management, Business Analysis, or Agile delivery.
- Strong analytical skills and experience with data tools (e.g., Adobe Analytics, Medallia).
- Proven ability to deliver customer-centric digital solutions in a fast-paced environment.
- Excellent communication and stakeholder engagement skills.
- Experience with mobile-first design, Jira, and Confluence is a plus.
- Benefits:
- Competitive healthcare, dental & vision insurance
- 401(k) matching after one year of employment
- Generous time off + company holidays
- Merchandise discount
- Learning & Development programs
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