[Remote] Account Manager (MSP or MSSP) - Remote (USA)

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Note: The job is a remote job and is open to candidates in USA. Echelon Risk + Cyber is a leading cybersecurity consulting firm focused on defending human rights to security and privacy. They are seeking a highly skilled Account Manager to manage and grow a portfolio of vCISO-led clients, expanding the adoption of their Managed Security Services while ensuring client satisfaction and revenue retention.

Serve as the primary commercial point of contact for assigned vCISO/GRCaaS/MSSP clients (all monthly recurring revenue clients)
Build trusted relationships with executive stakeholders (CISO, CIO, CTO, CFO, COO)
Lead recurring account reviews focused on risk posture, roadmap progress, and service optimization
Ensure renewals are proactively managed and executed on time
Identify expansion opportunities based on: Risk assessments and vCISO findings, Control gaps identified through frameworks (NIST CSF, CIS, HIPAA, etc.), Incident trends, vulnerability data, and audit readiness needs
Position MSSP services as natural extensions of the vCISO strategy
Position professional services engagements as natural milestones in the client journey
Own the expansion pipeline within existing accounts from discovery through close
Partner with internal stakeholders for solution alignment and demos
Ensure scope alignment between advisory services and managed security services
Track utilization, service adoption, and customer outcomes
Maintain accurate account notes, opportunities, and forecasts in CRM
Drive Net Revenue Retention (NRR) and account growth targets
Forecast expansion revenue with confidence and accuracy
Identify at-risk accounts early and execute mitigation plans
Net Revenue Retention (NRR) target
MSSP attach rate across vCISO accounts
Expansion pipeline value and close rate
Renewal rate and contract term extensions
Client satisfaction and executive engagement cadence

5+ years in account management, customer success, or sales within cybersecurity, MSSP, or IT services
Strong understanding of vCISO service models
Strong understanding of Managed Security Services (SOC, MDR, VM, IAM, Email Security, Vulnerability Management)
Strong understanding of risk and compliance frameworks (NIST CSF, CIS Controls, HIPAA, SOC 2, ISO 27001)
Experience selling consultative, recurring services to mid-market and enterprise clients
Ability to communicate security risk in business and financial terms
Proven track record of expansion and retention within existing accounts
Applicants must have authorization to work in the United States without current or future visa sponsorship
Prior experience working directly with MSSP or SOC teams
Familiarity with security tooling (EDR/XDR, SIEM, vulnerability scanners, M365 Security, etc.)
Experience supporting regulated industries (healthcare, financial services, SaaS)
CRM proficiency (HubSpot or equivalent)

Access to medical, dental, and vision insurance through Cigna, with the majority of the employee cost covered by the employer.
Employer funding to HSA accounts and FSA access.
Access to a 401(k) through Vanguard with a guaranteed employer contribution
Flexible vacation policy that allows you to manage your schedule and rest and recharge when you need to
11 holidays with flexibility based on what is important for you and those you love.
Family-friendly benefits, including weeks off for Maternity leave, weeks off for non-birthing parent leave, employer-paid short-term and long-term disability, employer-paid life insurance, and access to additional life insurance, hospital coverage, accidental coverage, discounted mental health support, and more
Support on individual development through certifications, continued learning, conferences, and more

Echelon Risk + Cyber is a cybersecurity and IT risk advisory services firm. It was founded in 2021, and is headquartered in Austin, Texas, USA, with a workforce of 51-200 employees. Its website is https://echeloncyber.com.

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