Job Description
Note: The job is a remote job and is open to candidates in USA. eXp Realty is a global full-service real estate brokerage that operates in a virtual environment. The Transactions Analyst serves as a key resource assisting agents and brokers with their real estate transactions, ensuring accuracy, compliance, and efficiency while delivering exceptional customer service.
- Responsibilities
- Represent eXp Realty as the primary point of contact for agents and brokers, assisting with their real estate transactions in a remote environment
- Provide expert guidance on transaction-related inquiries, ranging from simple to complex
- Deliver exceptional customer service by addressing issues with empathy, urgency, and effective problem-solving skills
- Greet agents and new recruits in the virtual office, educating them on eXp’s services and tools
- Collaborate with agents and settlement companies to resolve transaction discrepancies and ensure accuracy
- Review transaction data for accuracy, completeness, and consistency, ensuring compliance with organizational standards
- Prepare and finalize Commission Disbursement Authorizations and settle transaction files promptly
- Support transactions for individual agents, large teams (e.g., Mega Teams), and state or geo-based transactions (e.g., CA, FL, TX)
- Organize transaction documents, ensuring alignment between all systems
- Verify settlement statements to ensure they match enterprise records before finalizing transactions
- Collaborate with the Brokerage Operations team to review transaction documents and follow up on file statuses
- Ensure all transactions comply with regulatory standards and internal policies, mitigating potential risks
- Perform regular quality checks on transaction data to maintain integrity and support audit readiness
- Maintain detailed, accessible records of transactions for auditing and reporting purposes
- Assist team members with complex transactions and provide support during high-volume periods
- Actively participate in team problem-solving sessions, sharing insights and best practices
- Foster a learning-focused environment by sharing updates, process improvements, and knowledge with the team
- Work independently and collaboratively, contributing to team success and meeting shared goals
- Identify inefficiencies within transaction workflows and recommend enhancements to improve agent experiences
- Participate in pilot programs for new tools or processes, providing feedback to improve usability and efficiency
- Offer constructive feedback on tools and workflows, helping to streamline transaction processing
- Actively participate in team meetings and updates, staying informed about goals and contributing insights
- Promote a collaborative, positive work environment by being approachable and supportive of colleagues
- Recognize and celebrate individual and team achievements, fostering morale and motivation
- Engage in training opportunities to refine skills and stay informed about industry trends and compliance standards
- Actively seek feedback from peers and supervisors to improve performance and identify growth opportunities
- Stay current on real estate transaction management best practices, bringing fresh ideas to enhance processes
- Skills
- High School Diploma/GED required
- 1+ years of experience in transaction operations
- Demonstrated experience in managing escalations and resolving high-impact issues
- Proven track record of leading cross-functional projects with measurable success
- Proficiency in transaction processing systems and tools (e.g., TRX, Oracle, SkySlope)
- Benefits
- Fully remote environment
- Paid Time Off
- 401k with 4% match (immediate vesting)
- Robust Medical, Dental, & Vision benefits
- Company provided equipment
- Monthly Technology Stipend
- FSA & HSA with employer contributions
- Stock option grant
- Health & Wellness incentives
- 100% Paid Parental Leave
- Company Overview
- eXp Realty is a cloud-based real estate brokerage that provides brokers and realtors with training, tools, and support. It was founded in 2009, and is headquartered in Bellingham, Washington, USA, with a workforce of 10001+ employees. Its website is http://exprealty.com.
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