Job Description
Note: The job is a remote job and is open to candidates in USA. 7Seventy Recruiting is focused on delivering exceptional client experiences. The Customer Success Specialist serves as a primary point of contact for clients, ensuring inquiries are handled promptly and supporting ongoing engagement and account health.
- Responsibilities
- Respond to customer inquiries within 30 minutes and resolve issues within 24 hours whenever possible
- Manage multiple inboxes and ensure inquiries are routed to the appropriate team members
- Communicate with customers via email and text using CRM and ticketing systems
- Understand the full client journey and proactively identify opportunities to improve satisfaction
- Handle customer concerns and conflicts professionally while adhering to company policies
- Collaborate with internal teams to resolve disputes and escalations
- Update client account settings when portal access limitations require manual adjustments
- Track and document all customer communications and requests accurately
- Support monthly retention goals in partnership with Sales and Customer Success leadership
- Escalate high-priority issues promptly and communicate key updates to leadership
- Contribute to the development of metrics to track customer satisfaction and brand perception
- Skills
- 2+ years of experience in customer success or customer-facing roles
- Strong track record of improving client satisfaction and retention
- Excellent written and verbal communication skills
- Ability to manage time effectively in a fast-paced environment
- Strong organizational and multitasking skills
- Self-motivated and capable of working independently
- Comfortable handling conflict and difficult conversations professionally
- Strong interpersonal skills with the ability to build lasting client relationships
- Experience using CRM or ticketing systems
- Real estate industry knowledge is a plus but not required
- Company Overview
- 7Seventy Recruiting connects employers with qualified candidates through transparent, data-driven recruitment solutions. It was founded in undefined, and is headquartered in Vancouver, British Columbia, CA, with a workforce of 2-10 employees. Its website is https://7seventy.net/.
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