Job Description
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Role Description
- Aids patients in obtaining the correct level of care with the appropriate provider at the right time. Provides advance clinical telephone support to Sutter Health patients, other callers, in-basket and other remote support for physicians, and limited in-clinic support.
- Uses the nursing process, input from physicians, and Sutter Health's approved telephone nursing guidelines and protocols to maintain highly efficient operations.
- Provides quality care and ensures positive patient outcomes.
- Assesses patients' needs and appropriately dispositions cases.
- Collaborates with clinic and hospital-based providers to renew electronic prescriptions.
- Identifies hospital and community resources, consultations, and referrals.
- Performs nursing follow-up activities.
- Assists physician partners with message management and other communications within the electronic medical record (EMR) system.
- Provides limited patient care in an outpatient setting.
- Qualifications
- Graduate of an accredited school of nursing
- RN-Registered Nurse of California (must acquire prior to start date if selected)
- RN-Registered Nurse in State of Residence
- 2 years' experience of practical nursing in a hospital, clinic, urgent care, or emergency room/department
- 2 years' experience with several specialties and subspecialties; OB/GYN experience helpful
- Requirements
- Professional knowledge of clinical nursing protocols, regulations, and institutional standards of care and risk management
- Advanced clinical knowledge of medical diagnoses, procedures, protocols, treatments, and terminology
- Solid analytical and project management skills
- Communication, interpersonal, and interviewing skills
- Proficient computer skills, including Microsoft Office Suite and experience with electronic medical/health records
- Ability to work independently and as part of a multidisciplinary team
- Exceptional attention to detail and organizational skills
- Ability to manage multiple priorities/projects simultaneously
- Recognize unsafe or emergency situations and respond appropriately
- Ensure the privacy of each patient’s protected health information (PHI)
- Build collaborative relationships with peers, physicians, nurses, administrators, and the public
- Benefits
- Comprehensive benefits package
Pay Range
Starting wage is $37.19 hourly. Pay Range is $37.19 to $48.71 / hour. The compensation range may vary based on geographic location, experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs.
- Job Shift
- Part Time
- Shift Hours: 8/10 Blended
- Days of the Week: Variable
- Weekend Requirements: Rotating Weekends
- Position Status
- Non-Exempt
- Weekly Hours: 28
- Employee Status: Regular
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