Job Description
Title: System Integration Engineer- Level II
Duration: 12 months
Location: Consultants may work from either the Albany office (Swan Street Building, Core 4) or the NYC office (address forthcoming, ETA unknown). A 50% onsite / 50% remote schedule is required.
A System Integration Engineer for Salesforce platform is responsible for translating business needs/strategies and capability requirements into scalable, secure, and reusable Salesforce platform solutions across multiple agencies. This role defines end-to-end solution architecture, ensures alignment with the CoE (Center of Excellence) guardrails, and provides technical leadership to solution teams delivering case management, citizen engagement, and AI (Artificial Intelligence) analytics capabilities.
- Responsibilities:
- Defines full architecture blueprint including business processes, integration, data, security, and components.
- Design multi-cloud Salesforce solutions that align with business strategies and agency's needs by leveraging the Salesforce platform capabilities (Service Cloud, Experience Cloud, OmniStudio, Data Cloud, MuleSoft, Agentforce, Tableau).
- Define system boundaries, guardrails, data models, integration and environment strategy.
- Extend Public Sector Salesforce solution and data models for specific needs of agencies.
- Design for multi-agency reuse, i.e., reusable intake and engagement solution patterns (Portals and Omni-Channels).
- Ensure Agency usecases (e.g. child welfare, licensing, investigation) fit into standardized Salesforce accelerators instead of creating custom silos.
- Architect data flows and cross agency analytics.
- Mandatory Qualifications:
- Level II- More than seven (7) years of experience working on complex projects with 2 or more years in a leadership role as a System Integration Engineer
- Level II - More than seven (7) years of Salesforce architecture and solution design experience.
- Level II - Minimum 3 years of experience in using Salesforce Service Cloud and CRM.
- Desirable Qualifications:
- 2 years of experience with Salesforce integrations using REST/SOAP APIs and MuleSoft.
- 2 years of experience in designing large multi-org or multi-tenant Salesforce solutions
- Salesforce Certified Application Architect
- 1 year of experience with Salesforce Shield, encryption, and platform security.
- 1 year of experience in Salesforce Marketing Cloud
This is hybrid work, consultants can work 50% either from Albany office or NY City office.
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