[Hiring] Medical Billing & Patient Accounts Virtual Assistant @Winning Assistants

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Role Description

Serve as the primary point of contact for patient billing and account-related inquiries, functioning as a virtual front-desk and billing liaison.
Answer patient questions related to billing statements, account balances, insurance coverage, and payment options.
Verify insurance eligibility and coverage to help explain patient responsibility and resolve billing-related questions.
Assist patients with payment plans and financing options, including explaining available options and guiding them through the application process when appropriate.
Review patient accounts in the EMR (e.g., Tebra) to confirm balances and billing details.
Proactively contact patients regarding outstanding balances and payment updates.
Help patients understand their billing statements, clarify charges, and address discrepancies.
Provide real-time virtual front-desk support, including assisting with patient check-ins and verifying patient information as needed.
Support in-office staff as needed and maintain ongoing communication with the clinic team to ensure timely resolution of billing and account-related requests.
Communicate with patients via phone, text, email, and video conferencing.
Navigate and work across 3–5 cloud-based systems daily (e.g., Tebra EMR, RingCentral, Microsoft 365).
Maintain strict HIPAA compliance and confidentiality at all times.
Remain available on video conference during working hours for patient-facing interactions and internal coordination.

At least 1 year of experience in medical billing.
Experience handling billing and patient account inquiries, including explaining bills and balances, addressing insurance-related charges, assisting with payment options or plans, and helping resolve billing discrepancies.
Experience performing insurance verification and eligibility checks.
Strong verbal and written communication skills, with the ability to explain billing and financial information clearly and professionally.
Comfortable being on camera throughout the workday.
Knowledge of HIPAA compliance and confidentiality standards.
Experience working in a mental health, psychiatry, or similar behavioral health practice is a plus.
Experience with Tebra, RingCentral, Microsoft 365, or similar systems is a plus.

Must be proficient in speaking and writing English very clearly.
Must have relevant work experience.
Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory].
Must be available for video meetings with your camera on (when needed).

Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

Apply tot his job

Apply To this Job