Job Description
Job title: Bilingual Remote Call Center Representative (English/Spanish)
Company name: HESC Solutions, Inc.
Pay: $17/hr to start
Location Requirement: Must reside in or near the Dallas–Fort Worth area
At HESC Solutions, Inc., we help borrowers navigate their federal student loan repayment options with clarity, compassion, and professionalism. As a Bilingual Remote Call Center Representative, you’ll play a meaningful role in supporting individuals as they work toward financial stability and educational success serving borrowers in both English and Spanish.
- As a Call Center Representative, you will:
- Serve as a trusted resource for borrowers by answering inbound calls, emails, and chats in a friendly and professional manner (in English and Spanish)
- Make outbound calls to assist borrowers with delinquent accounts
- Educate borrowers on repayment options, deferments, and forbearance programs
- Process loan payments and accurately update account information
- Protect sensitive borrower information while maintaining strict confidentiality
- Navigate multiple systems efficiently while minimizing hold time
- Work a structured 8-hour shift (with scheduled lunch and breaks)
Shifts may range between 7:00 AM and 10:00 PM based on business needs including a Saturday shift from 9:00 AM – 1:00 PM. Flexibility is important, including occasional overtime or schedule adjustments. Schedules will be assigned by management.
- Successful candidates are:
- Fluent in English and Spanish (written and verbal required)
- Strong communicators
- Comfortable multitasking (including typing while speaking)
- Organized and detail-oriented
- Confident working in a fast-paced, performance-driven environment
- Tech-savvy with strong computer skills
- Minimum Qualifications
- High school diploma or equivalent (some college or bachelor’s degree preferred)
- At least 6 months of call center experience required
- Bilingual fluency in English and Spanish
- Ability to pass a pre-employment cognitive and personality assessment
- Ability to obtain a Federal 5C Security Clearance and pass a credit check
- Must not be in default on federal student loans
- Reliable home internet (minimum 10 Mbps) and a quiet, distraction-free workspace
- Must reside in or near the Dallas–Fort Worth area
- What We Provide
- Company-issued computer and equipment
- Stable full-time hours (40 per week)
Pay Progression & Bonus Opportunities
We reward performance and growth with scheduled pay increases.
Starting Pay - $17.00 per hour
After 1 Year of Employment - $18.00 per hour
Quarterly Performance Bonuses
Employees are eligible for quarterly bonuses based on performance metrics and attendance.
Benefits
- We offer a strong benefits package designed to support you and your family:
- Medical Insurance (Blue Cross Blue Shield) – Most plans 100% employer-paid
- Dental Insurance (Guardian) – Employer-paid
- Telehealth services
- Life Insurance (2x annual salary provided)
- 401(k) with up to 7% company match
- Federal paid holidays
- Up to 10 days of paid time off annually (additional days with tenure)
Benefits eligibility begins the first day of the month following 60 days of employment.
Pay: $17.00 - $18.00 per hour
Expected hours: 40.0 – 45.0 per week
- Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Vision insurance
- Application Question(s):
- Must be able to pass a background check and security clearance
- Experience:
- Call center: 1 year (Preferred)
- Language:
- Spanish (Required)
- Location:
- Dallas-Fort Worth, TX (Required)
Work Location: Remote
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