Job Description
- Job Description:
- Conducts daily educational demos, clinical conversations, device service checks, webinars, and other education/training opportunities for clinical audiences with the goal of increasing knowledge, comfort and adoption of Lingraphica’s products and services
- Conducts educational webinars and in-services for university programs
- Consults with external clinicians on potential device trial candidates and guides them toward initiating a trial when appropriate
- Stays current on all Lingraphica product and service updates
- Maintains a strong awareness of AAC trends, research, and technology in the field
- Suggests new content ideas and communicates customer feedback to relevant product and marketing teams
- Learns and teaches a variety of educational courses containing clinical information relevant to AAC, aphasia, and/or other communication diagnoses and clinical challenges
- Develops and nurtures relationships with prospective SLPs
- Proactively helps identify and connect with SLPs interested in AAC continuing education
- Helps develop education opportunities within new clinical settings (i.e., VAs, Home Health agencies, and Universities)
- Coordinates with the team to ensure visibility and availability across various schedules and calendars
- Reports weekly, monthly, and quarterly key performance metrics
- Documents all customer interactions within the customer relationship management tool
- Collaborates with the CEU team to create and deliver courses and supporting content
- Adheres to the standards of the American Speech-Language-Hearing Association (ASHA) for providing Continuing Education courses
- Conducts Spanish speaking post sale client training, as needed
- Performs other duties as assigned
- Requirements:
- Bilingual proficiency in English and Spanish
- Exhibits excellent presentation skills, in-person and using online technology
- Ability to learn content and educate adult learners
- Excellent customer service skills and professionalism
- Highly organized
- Exhibits strong critical thinking and problem-solving skills through both verbal and written communications
- Ability to take on new challenges and work outside of one’s comfort zone
- Ability to maintain proper, courteous, and helpful telephone and online meeting etiquette
- Knowledge of AAC
- Proficient in Office 365, Outlook, Slack, HubSpot CRM preferred, Zoom or other online meeting platform
- Master’s Degree in Speech Language Pathology, required
- Minimum of 3 years’ experience as a licensed Speech-Language Pathologist
- Experience working with Lingraphica products and/or conducting device trials, preferred
- Benefits:
- Paid Time Off (sick, personal, and vacation)
- Paid Company Holidays
- 401(k) Retirement Plan and Contribution
- Medical/Dental/Vision benefits with FSA, HSA, & Dependent care options
- Employer Paid Life Insurance
- Voluntary benefits such as Short and Long Term Disability, Critical Illness, Hospital Indemnity and AD & D insurance
- Stipends for health and wellness, home office setup and professional development
- Paid Family Leave
- Annual bonus program
- Annual merit increases
- Year-Round Flex Friday’s
- Discounts on travel, entertainment, home/pet/car insurance
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