Job Description
Note: The job is a remote job and is open to candidates in USA. Client First Technologies is seeking a Curriculum Developer / Trainer in support of their government customer. This role is responsible for designing, developing, and delivering training programs and instructional materials to enhance enterprise collaboration and productivity.
- Responsibilities
- Design and develop comprehensive training curricula for enterprise collaboration and productivity platforms, including messaging, file sharing, communication, and compliance tools
- Deliver instructor-led training sessions, workshops, briefings, and virtual learning events for technical and non-technical audiences
- Develop and maintain high-quality training materials, including slide decks, job aids, quick reference guides, FAQs, and step-by-step user documentation
- Create and update knowledge management resources, including service desk knowledge base articles and end-user support content
- Produce and maintain standard operating procedures (SOPs) and process documentation to support consistent operational workflows and ticket resolution practices
- Collaborate with technical subject matter experts to ensure training content reflects current configurations, features, and best practices
- Support development of release communications, recurring training updates, and community-of-practice materials to promote awareness and adoption
- Tailor instructional content to multiple user roles, including administrators, service desk personnel, compliance teams, and general end users
- Evaluate training effectiveness through feedback, metrics, and continuous improvement initiatives
- Ensure all training and documentation products meet applicable accessibility and quality standards for enterprise delivery
- Skills
- Bachelor's degree in Instructional Design, Education, Information Technology, Communications, or a related field (or equivalent professional experience)
- Minimum of 7 years of experience developing and delivering technical training in an enterprise IT environment
- Demonstrated expertise in curriculum design, instructional development, and adult learning methodologies
- Strong technical writing skills, with experience producing clear, structured documentation such as SOPs, knowledge articles, training manuals, and user guides
- Experience supporting or training on Microsoft 365 collaboration tools, such as Exchange Online, Microsoft Teams, SharePoint Online, Entra ID B2B, and OneDrive for Business
- Familiarity with IT Service Management (ITSM) practices and the role of documentation in service desk and operational support environments
- Ability to translate complex technical topics into accessible learning materials for diverse audiences
- Proficiency with common content development tools (e.g., Microsoft PowerPoint, Word, SharePoint, learning management systems, and knowledge platforms) and video recording/editing tools (e.g., Adobe Premier or Camtasia)
- Excellent communication and presentation skills, with experience delivering training in both virtual and in-person formats
- Strong organizational skills and the ability to manage multiple documentation and training deliverables concurrently
- Ability to obtain and maintain the required background investigation and security clearance level appropriate to the role
- Must be able to sit and stand for extended periods of time
- Occasional travel and overtime may be required
- Candidates with current Veterans Affairs (VA) Tier 2/Moderate Background Investigation or equivalent (e.g., DoD Tier 3/NACLC, Active Secret) are preferred
- Benefits
- Full benefits package
- Collaborative work environment
- Strong company culture
- Company Overview
- Client First Technologies provides strategic consulting, technology, business development, and managed services. It was founded in 2016, and is headquartered in Fairfax, Virginia, USA, with a workforce of 51-200 employees. Its website is https://www.clientfirsttechnologiesllc.com.
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