Job Description
- The Director of AI Enablement & Adoption will define and execute Percepta's global AI transformation strategy, spanning internal operations, contact center delivery, and client-facing CX programs.Requirements
- Architect and lead Percepta's enterprise AI roadmap, aligning enablement, adoption, and governance with corporate strategy and client transformation goals
- Oversee the rollout of AI tools and platforms across global contact centers, back-office operations, and business functions, driving measurable ROI and operational uplift
- Integrate AI into agent workflows, workforce management, analytics, and quality programs to enhance experience, accuracy, and performance
- Collaborate across IT, Learning, HR, and Operations to embed AI capability building into onboarding, leadership development, and day-to-day operations
- Establish enterprise-level KPIs and OKRs to measure adoption, productivity impact, customer outcomes, and ROI
- Lead and mentor a global network of AI champions and departmental power users, creating a sustainable culture of experimentation and continuous improvement
- Evangelize responsible and human-centered AI adoption, ensuring transparency, governance, and alignment with Percepta's values and client commitments
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