Job Description
About the position
The Technical Account Manager (TAM) is a senior, client-facing role responsible for owning and developing the strategic IT relationship between Teleperformance (TP) and assigned client, with a strong focus on Public Sector and regulated environments. The role acts as a trusted technical and strategic advisor to client IT and Executive stakeholders, ensuring alignment between client strategy, operational delivery, and TP’s technology roadmap.
- Responsibilities
- Own the strategic IT relationship with assigned client.
- Lead forward-looking IT and technology discussions with client IT and Executive stakeholders.
- Ensure alignment with Public Sector governance, security, and compliance expectations.
- Position TP as a long-term strategic technology partner.
- Strategic Client Engagement
- IT Strategy & Roadmap Alignment
- Public Sector Governance & Risk
- Operational Assurance
- Internal Stakeholder Collaboration.
- Requirements
- 5+ years in technical account, service delivery, or managed services roles
- Strong leadership presence with senior client stakeholders.
- Confident communicator with the ability to explain technical issues in business terms.
- Ability to lead calmly and decisively during high‑impact incidents.
- Executive engagement
- Broad enterprise IT knowledge
- Deep understanding of IT service management, incident response, and change governance.
- Nice-to-haves
- Proven experience supporting Public Sector or highly regulated clients.
- Experience working with multi‑supplier environments and external technology partners.
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