Call Center - Member Service Representative (MLS) - Bilingual

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

About the position

Credit Union has an opportunity for a Call Center - Member Service Representative (MLS). This work-from-home/hybrid position requires one week in the office every 6–8 weeks and is ideal for individuals who are passionate about delivering outstanding member service while working in a dynamic and fast-paced environment.

Maintain a positive, professional demeanor while delivering outstanding service.
Engage with members to understand their needs and promote credit union products and services.
Handle account inquiries, loan requests, and identify opportunities to enhance product penetration.
Collaborate with Sales, Service Teams, and Member Loyalty Leaders to uphold a strong service culture.
Provide accurate information and ensure timely processing of member requests.
Think independently to address unique member situations with creative solutions.
Support member education events and ensure all compliance and training requirements are met.
Maintain confidentiality and follow organizational procedures to achieve credit union goals.
Adapt to changes and actively contribute to process improvements.

2+ years in member services or lending operations preferred; credit union experience is a plus.
Proven customer service skills in a fast-paced environment.
Ability to work independently and effectively with minimal supervision.
Proficiency in computer and financial software.
Bilingual (English/Spanish) strongly prefered.
A strong internet connection is a MUST. If you do not have reliable internet, you will be required to work in the office full time.