Associate Account Manager, Social Commerce

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

    Job Description:
  • Support day-to-day management of multiple TikTok Shop client accounts under senior account leadership
  • Assist in executing TikTok Shop growth plans aligned with client KPIs and revenue targets
  • Coordinate timelines, deliverables, and campaign milestones to ensure smooth execution
  • Prepare performance summaries and weekly reports highlighting GMV, creator output, and key learnings
  • Monitor KPIs and flag trends, risks, or optimization opportunities to senior team members
  • Maintain organized documentation across briefs, creator lists, trackers, and campaign recaps
  • Research and identify creators aligned with client verticals and campaign objectives
  • Conduct outreach and support onboarding of TikTok Shop affiliates
  • Manage ongoing creator communications to ensure content is delivered on time and aligned with campaign briefs
  • Track creator performance and maintain affiliate dashboards
  • Support coaching efforts by sharing performance insights and recommendations to improve creator content
  • Assist with strategies to help brands build traction during early-stage or cold-start phases
  • Assist with affiliate campaign setup, creator offers, and commission updates within TikTok Shop
  • Coordinate product sampling, shipment tracking, and deliverable approvals
  • Support recommendations for product focus, promotions, and sampling opportunities
  • Collaborate with design and content teams to help optimize storefront pages and product detail page (PDP) content
  • Monitor TikTok Shop performance metrics and surface data-driven insights to the team
  • Stay current on TikTok trends, platform updates, and emerging commerce features
  • Identify relevant trends, sounds, and creator formats to inform campaign briefs and outreach
  • Support testing of new TikTok Shop features, content formats, and campaign mechanics
  • Research emerging social commerce tools and share insights with the internal team
    Requirements:
  • 2–3 years of experience in client services, influencer marketing, affiliate marketing, social media, or eCommerce
  • Experience supporting client accounts in a fast-paced agency or brand environment
  • Strong organizational and communication skills with the ability to manage multiple workstreams
  • Solid understanding of TikTok, creator culture, and social commerce fundamentals
  • Data-literate with the ability to interpret performance metrics such as GMV, CVR, AOV, and ROI
  • Experience working with influencers or affiliates is strongly preferred
  • Familiarity with tools such as TikTok Creator Marketplace, affiliate dashboards, reporting platforms, and project management systems
    Benefits:
  • Competitive compensation aligned to experience and market benchmarks
  • Remote-first flexibility - work from anywhere, with trust and autonomy
  • Global collaboration - working with experts across regions and time zones
  • Career growth and development - opportunities to evolve as we scale
  • 5-Year Sabbatical + Travel Stipend - After your 5-year anniversary, take a fully paid month-long sabbatical, plus a travel reimbursement to make your experience restorative and inspiring
  • Positive-energy culture - grounded in respect, inclusion, and accountability
  • Meaningful impact helping some of the world’s most progressive brands grow

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