Customer Excellence Instructional Designer (Remote Eligible)

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Smartsheet is looking for a learning professional to join our team as an Instructional Designer. As an Instructional Designer, you will put our customers and employee knowledge above all else and have a passion for creating learning solutions. You will work on a motivated and supportive team with ownership over our internal learning and development products. Graphic design and knowledge of human-computer interaction are essential and, of course, becoming a certified Smartsheet user is important to your success.

You will report to our Manager, PMO Learning & Development.

Develop creative, customer-centric, performance-based training materials
Manage learning product development projects including scoping, managing Subject Matter Experts (SMEs), and working with other departments
Work with our Customer Excellence teams and SMEs in creating storyboards/scripts and production-ready content that meets the needs of the employees
Report on and communicate the results of educational content to cross-functional stakeholders
Stay current on new learning approaches, behavioral science, and technology and apply that knowledge to our learning products.
Become a Smartsheet product expert
Be an Administrator for the Learning Management System (LMS). Maintain systems, create user profiles, create usage reports, publish SCORM, video, and other digital content, etc.

5+ years of combined experience building engaging educational content in a variety of modalities in consultation with your stakeholders
At least 2 years of experience creating educational content for SaaS
Strong grasp of adult pedagogical principles
Proficiency in Articulate Storyline, Articulate Rise, and Camtasia
Experience with digital content creation using the Adobe Creative Cloud
A portfolio of eLearning, video, and graphic design projects. The portfolio should reflect graphic design skills with a clean aesthetic
Experience using ID strategies to launch digital training
Experience managing and reporting on all curriculum and assessment data
LMS administration experience, including eLearning publishing and learning assessments
Basic knowledge of web development (HTML5, CSS, JavaScript) is preferred

100% employer-paid medical, dental, and vision coverage for full-time employees
Equity - Restricted Stock Units (RSUs) Equity with all offers
Lucrative Employee Stock Purchase Program (15% discount)
401k Match (50% of your contribution up to the first 6% of your eligible pay) to help you save for your future
Monthly stipend to support your work and productivity
15 days PTO to start, plus Flexible Sick Leave
Up to 24 weeks of Parental Leave
Personal paid Volunteer Day to support our community
Opportunities for professional growth and development including access to LinkedIn Learning online courses
Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet account
Teleworking options from any registered location in the U.S. (role specific)

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We’re looking for people who are driven, authentic, supportive, effective, and honest. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we welcome diverse perspectives and people who aren’t afraid to be innovative—join us!

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