Senior Managed Services Engineer – Palo Alto SD-WAN, Security

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

    Job Description:
  • Lead SD-WAN design and architecture for enterprise clients, creating scalable and resilient network solutions with a focus on Palo Alto Prisma SD-WAN and Next-Generation Firewalls.
  • Design, implement, and troubleshoot advanced routing and security policies including BGP, OSPF, VRRP, QoS, and IPS/IDS.
  • Provision and onboard new customers into Palo Alto Prisma SD-WAN environments, ensuring seamless integration and migration.
  • Manage and troubleshoot multi-vendor environments spanning WAN, LAN, firewalls, VPNs, LTE circuits, VoIP, and Metaswitch UCaaS/voice services.
  • Optimize LTE failover, redundancy, and hybrid WAN configurations.
  • Collaborate directly with Palo Alto Networks and other vendors for escalations and advanced troubleshooting.
  • Monitor customer environments, analyze logs, and proactively mitigate threats or performance issues.
  • Mentor peers on Palo Alto best practices, including security posture alignment and SD-WAN policies.
  • Document architectures, security policies, and operational playbooks for team use.
    Requirements:
  • High School Diploma or GED Equivalent (Bachelor’s in IT/Networking preferred)
  • 7 to 10 years of experience in networking and security, ideally within an MSP/ISP environment
  • Hands-on expertise with Palo Alto Prisma SD-WAN and NGFW platforms
  • Strong knowledge of routing protocols (BGP, OSPF, VRRP), NAT, and VPN technologies
  • Proficiency in configuring Palo Alto security features including App-ID, User-ID, SSL decryption, IPS/IDS, and GlobalProtect
  • Experience with multi-vendor CLI environments (Cisco, Fortinet, Juniper, Versa, Meraki)
  • Practical experience with VoIP, SIP, LTE failover, and Metaswitch UCaaS solutions
  • Familiarity with SOC 2 compliance, ITSM processes, and change management
  • Certifications such as PCNSE (Palo Alto Certified Network Security Engineer) or CCNP Security are highly desirable.
    Benefits:
  • Generous Medical, Dental, and Vision coverage for full-time employees
  • Flexible time off
  • 401k to help you save for the future
  • Fun events at cool locations
  • Free DoorDash lunches on Fridays
  • Employee referral bonuses to encourage the addition of great new people to the team

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