Job Description
About the position
The Director of the Migration Team is a key member of the ConnectWise post-sale organization responsible for leading entry level to experienced professionals focused on opening and closing the migration process. This role supports the improvement of process, partnering cross-functionally to ensure successful completion of day-to-day issue resolution, data collection and analysis of any migration related projects.
- Responsibilities
- Sets goals and objectives for team members for achievement of migration results
- Supervises support and/or professional level colleagues
- Ensures policies, practices, and procedures are understood and followed by direct reports, partners, and stakeholders
- Leads and prioritizes the daily activities of the team
- Manages, mentors, and coaches to develop a collaborative and dynamic team
- Coordinates cross-functional communication to align initiatives and strategies to drive efficiency
- Serves as the escalation point for issues with sku, migration tools, quoting processes, renewal processes at time of migration and cross-departmental RACI understandings.
- Coordinates cross-functionally for approvals, escalations, discounts, and MRR reductions
- Communicates team metrics and recommends improvements to leadership
- Maintain our Migration playbook and processes to stay current on policies and procedures
- Manages and facilitates ongoing team training programs to ensure compliance with standard processes
- Identifies process gaps and provides solutions to leadership
- Requirements
- Ability to communicate clearly with internal colleagues and leadership
- Ability to work independently on projects and processes
- Ability to situationally adapt and understand new technology/processes
- Willingness to work in a team environment
- Strong organizational and customer service skills
- Professional presence suitable for interaction in meetings, in-person, or via email
- Excellent presentation and communication skills
- Strategic thinking skills
- Bachelor’s degree in related field or equivalent business experience
- 4+ years of relevant experience
- 2+ years managerial experience
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