Job Description
SVP, Professional Services
U.S.-Based | Remote
SALARY: $250,000 - $310,000 Depending on Experience
A private, growth-oriented enterprise software company is conducting a search for a Senior Vice President of Professional Services.
As the Senior Vice President of Professional Services, you will join a hands-on executive leadership team responsible for driving scalable growth, operational discipline, and delivery excellence across the organization. This role requires a builder’s mindset, someone who approaches complex operational challenges with structured thinking, technical depth, and a bias toward execution. You will lead the full Professional Services organization, including all delivery and practice areas, with end-to-end responsibility for strategy, financial performance, and operational execution across implementations, integrations, custom development, advisory services, and ongoing client engagements. Acting as a true business owner of the function, you will design and implement the operational frameworks, governance models, and financial discipline required to scale predictably. You will drive delivery excellence, gross margin performance, utilization discipline, backlog visibility, and forecast accuracy while ensuring services operations directly support revenue growth and long-term client retention. This role demands both strategic clarity and hands-on leadership. You will build scalable systems, refine them continuously, and establish accountability across all service lines. In close partnership with Sales, Product, Engineering, Finance, and Customer Success, you will align supply and demand, strengthen planning discipline, and enhance cross-functional transparency. Working alongside a high-caliber leadership team, you will bring operational rigor, financial accountability, and disciplined execution to deliver consistent client outcomes and sustainable growth.
Key Responsibilities:
The information above outlines the general scope and level of responsibilities associated with this role. It is not intended to represent a comprehensive or exhaustive list of all duties, responsibilities, or qualifications that may be required.
§ Develop and lead the long-term vision, strategic direction, and execution roadmap for the full Professional Services portfolio.
§ Design and implement an effective organizational structure, ensuring the right leadership, talent, and capabilities are in place to support growth.
§ Provide strong, hands-on operational leadership that promotes discipline, consistency, and clear ownership across all service functions.
§ Convert company-level objectives into actionable operating plans and measurable initiatives within each area of responsibility.
§ Build scalable frameworks, processes, and systems that enable consistent delivery quality, operational efficiency, and high client satisfaction.
§ Collaborate closely with Product, Marketing, Finance, and Legal to advance strategic initiatives and align Services with broader company priorities.
§ Cultivate a performance-driven culture that emphasizes accountability, alignment, and continuous improvement while supporting scalable growth and evolving business demands.
Qualifications:
§ A bachelor’s degree is required; an advanced degree in Engineering, Business, Finance or a related discipline is preferred.
§ 15+ years of progressive leadership experience overseeing complex services organizations and multiple business units, ideally within professional services or technology-driven environments.
§ Demonstrated success leading multi-line service operations with full P&L responsibility, driving growth, margin performance, and operational rigor.
§ Proven ability to design and implement scalable operating models that enhance efficiency, elevate client experience, and support long-term, sustainable growth.
§ Experience within a technology company or high-growth environment is strongly preferred.
§ Background in top-tier management consulting is advantageous but not required.
§ Strong strategic and analytical capabilities, with the ability to navigate ambiguity and make sound, data-informed decisions.
§ Exceptional communication and relationship-building skills, with the capacity to influence senior executives, clients, and cross-functional stakeholders.
§ Track record of driving alignment across Sales, Marketing, Delivery, and Support to achieve unified business objectives.
§ Highly organized and detail-oriented, with disciplined execution habits and the ability to instill those standards across teams.
§ Adaptable and resilient, comfortable operating in dynamic environments with shifting priorities and evolving demands.
§ Demonstrated ownership mindset, taking full accountability for both individual performance and overall team outcomes.
§ Commitment to quality and excellence in all deliverables.
§ Ability to thrive in a fast-paced, growth-oriented organization while managing competing priorities and complex challenges.
§ Willingness to travel as needed to engage with clients, team members, and key stakeholders.
§ A hands-on leader who leads by example, not solely through delegation and is prepared to contribute at a high level personally when required.
Pay: $250,000.00 - $310,000.00 per year
- Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Life insurance
- Paid time off
- Vision insurance
- Application Question(s):
- Please paste/upload your cover letter explaining why you are a great fit for this role.
- Have you led enterprise software implementations or complex system deployments for external clients?
- How many years of experience do you have in Professional Services within enterprise software or SaaS organizations?
- How many years have you led multi-disciplinary Professional Services teams (implementation, consulting, technical delivery, or advisory)?
- Have you held direct P&L responsibility for a Professional Services organization, including revenue, utilization, and gross margin?
- Have you been responsible for forecasting Professional Services revenue and staffing capacity for executive leadership or board reporting?
- Which Professional Services functions have you directly overseen in your leadership roles?
- Education:
- Bachelor's (Preferred)
Work Location: Remote
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