Experienced Full Stack Principal Product Manager – Customer Data Platform Development

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

At arenaflex, we're on a mission to revolutionize the customer experience in the Insurance industry by harnessing the power of technology. As part of our multi-year technology transformation journey, we're seeking an accomplished, customer-obsessed, and results-oriented Principal Product Manager to lead our Customer Data Platform (CDP) roadmap. This is a once-in-a-lifetime opportunity to build and make a real impact in the insurance marketplace.

*About arenaflex**

arenaflex is a leader in Auto insurance and other product lines, with a commitment to delivering best-in-class solutions that delight our customers. Our core values of collaboration and innovation guide us in delivering exceptional experiences that exceed our customers' expectations. As a subsidiary of Berkshire Hathaway, we offer a financially stable and rewarding workplace with opportunities for growth and development.

*The Role**

As a Principal Product Manager on our CDP team, you'll play a pivotal role in shaping the future of our Customer Data Platform. You'll collaborate with cross-functional teams, including Product Management, Servicing, Sales, Fraud, Marketing, and UX, to understand use cases and segmentation needs. You'll work closely with internal stakeholders to understand their data needs and translate those needs into user stories for Data & Analytics, technical, and engineering teams.

*Key Responsibilities**

Collaborate with Product Management, Servicing, Sales, Fraud, Marketing, and UX teams to understand use cases and segmentation needs
Work closely with internal stakeholders to understand their data needs and translate those needs into user stories for Data & Analytics, technical, and engineering teams
Help develop a comprehensive CDP implementation strategy aligned with overall product and customer success goals
Identify new data sources and onboard existing data sources to the CDP
Evolve our identity resolution models (deterministic and probabilistic)
Build and run queries to answer questions and build segment and build solutions for users of CDP to be able to self-serve
Be the CDP subject matter expert, gathering information to create accurate, informative, and resonant user stories for both the business and the data team
Deeply understand customer needs to define priorities, inspire the broader team, and deliver best-in-class experiences and enabling capabilities
Help build the product roadmap, define user stories, and drive trade-off decisions
Identify new products and features on behalf of the customer, leading 1-2 scrum teams to align on mission and deliver great results iteratively
Leverage qualitative and quantitative data to measure results, inform the roadmap, and achieve benefit, adoption, and financial results
Collaborate with Sr PMs, Analytics, Engineering, and Business Leaders to drive scalable data solutions
Present effectively to high-level stakeholders, set clear priorities and direction, and build bridges across groups
Own the product end-to-end by developing business models, defining and analyzing success metrics, and managing strategic projects
Champion and educate product managers and lines of businesses on what the arenaflex CDP can do for their business
Lead the CDP Squad in achieving strategic outcomes with solutions that are Valuable (our customers choose to use), Viable (the solution works within the constraints of the business), Usable (our customers can figure out how to use) and Feasible (our engineers have the skills and technology to implement)

*Essential Qualifications**

Bachelor’s degree in Computer Science or equivalent and related experience with 7+ years of proven experience as a Product Manager
4+ years in managing Customer Data Platforms
Technologies for C360 PMs to be familiar with Graph and Cassandra, ADLS especially Iceberg, Snowflake, Kafka, Flink, ElasticSearch and Rosette Name Indexer or equivalent for Identity Resolution, GraphQL
Strong strategic thinking, analytical, and problem-solving skills
Excellent communication and interpersonal skills
Proven ability to lead cross-functional teams and deliver results in an iterative development environment
4+ years on a CDP, Reverse ETL, Data Warehouse, or Integration-as-a-Service product
Alignment-building expertise - you listen, understand, and influence at a near-executive level
Fluency with concepts like unique identifier, API, ETL etc.
Data proficiency - you can source, analyze, and present quantitative and qualitative data
Excellent writing skills - you write clearly and concisely, favoring plain language over jargon
Initiative - you take ownership of problems when next steps aren't clear
Contribute a deep knowledge of customer data integration, identity resolution, and the related competitive landscape

*Preferred Qualifications**

Insurance industry experience is a plus
An Engineering background is a plus

*What We Offer**

Annual Salary $128,000.00 - $224,000.00
Benefits:
A financially stable and rewarding workplace with opportunities for growth and development
A commitment to diversity and inclusion, with a focus on creating a workplace where everyone feels valued and respected

*Why Join arenaflex?**

We're a leader in the Insurance industry, with a commitment to delivering best-in-class solutions that delight our customers
We offer a financially stable and rewarding workplace with opportunities for growth and development
We're passionate about innovation and collaboration, with a focus on creating a workplace where everyone feels valued and respected
We're committed to diversity and inclusion, with a focus on creating a workplace where everyone feels welcome and included

*How to Apply**

If you're a motivated and results-driven Principal Product Manager looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you!

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