Job Description
Are you passionate about making a difference in the lives of others? Do you have a strong background in customer service and leadership? If so, we invite you to join the arenaflex team as an Experienced Customer Service Representative Supervisor. As a key member of our public health team, you will play a vital role in supporting the overall mission and vision of protecting the lives of Georgian residents.
- *About arenaflex**
arenaflex is a leading organization dedicated to protecting lives and promoting healthy lifestyles in diverse communities statewide. As a member of our team, you will join a passionate group of individuals who are dedicated to making an impact. We offer a wide range of benefits, including:
- **Make a Professional Impact**: Build your career where it matters and protect lives in the community where you live, work, and play
- **Enjoy Workplace Flexibility**: Experience flexibility in how you work so you can be your best self for you and Georgia Residents
- **Work with a Dynamic and Diverse Team**: Collaborative and inclusive way of working where employees share ideas and leverage collective strengths
- **Achieve Career Longevity**: Countless opportunities for continuous learning/development that support a long-term career
- **Take Part in a Hands-on Working Culture**: Unique culture of active engagement and problem-solving, no matter your role
- **Feel Pride in Where you Work**: Be part of making an impact in public health alongside dedicated people just like you
- *Job Responsibilities**
As a Customer Service Representative Supervisor, you will be responsible for:
- **Supervising and Guiding Subordinate Staff**: Supervises, guides, and/or instructs the work assignments of subordinate staff
- **Providing Excellent Customer Service**: Communicates with the general public, internal customers, and/or external customers to provide information and recommendations targeted to meet customer expectations
- **Resolving Complicated Issues**: Resolves complicated issues involving customer service and/or researches governing policies, procedures, or laws to respond to clients or visitors
- **Hiring, Evaluating, and Developing Staff**: Hires, supervises, and evaluates clerical staff, provides educational opportunities that enhance staff skills and knowledge
- **Maintaining Accurate Records**: Maintains, monitors, and approves leave and timesheets for clerical staff, creates and maintains yearly Performance Evaluations for Clerical Staff
- **Directing Workflow and Assisting with Front Desk Duties**: Directs workflow to clerical staff, assists with front desk duties as needed, monitors clinic flow, prepares and maintains daily scheduling of the clinic
- **Managing Billing Operations**: Audits health department A/R Aging Report, bills clients for Family Planning payment plan, insurance co-pays/co-insurance/denials, contacts clients to assist in resolving any insurance billing issues
- **Board of Health Support**: Serves as secretary to the Board of Health, maintains Board of Health Member Roster and updates contact information, schedules monthly and called meetings at the direction of the Chairman of the BOH
- **Assisting the Environmental Health Department**: Assists the Environmental Health department as needed
- **Participating in Emergency Preparedness Efforts**: Participates in emergency preparedness efforts in partnership with the District and local agencies and stakeholders
- **Establishing and Maintaining Internal and External Partnerships**: Establishes and maintains internal and external partnerships
- *Essential Qualifications**
- High school diploma/GED and five (5) years in a lead worker, team leader, or supervisory role in a customer service setting communicating information
- Two (2) years of experience required at the lower level Customer Svc Rep 3 (GST122)
- Strong leadership and supervisory skills
- Excellent customer service and communication skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong analytical and problem-solving skills
- Ability to maintain accurate records and perform administrative tasks
- *Preferred Qualifications**
- Bachelor's degree in a related field
- Experience working in a public health setting
- Knowledge of EMR systems and billing operations
- Experience with customer service software and systems
- Strong knowledge of state and federal regulations related to public health
- *Skills and Competencies**
- Strong leadership and supervisory skills
- Excellent customer service and communication skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong analytical and problem-solving skills
- Ability to maintain accurate records and perform administrative tasks
- Strong knowledge of EMR systems and billing operations
- Experience with customer service software and systems
- Strong knowledge of state and federal regulations related to public health
- *Career Growth Opportunities and Learning Benefits**
- Opportunities for continuous learning and development
- Career growth opportunities in a dynamic and growing organization
- Collaborative and inclusive work environment
- Opportunities for professional development and advancement
- Access to training and development programs
- *Work Environment and Company Culture**
- arenaflex is a dynamic and growing organization with a strong commitment to public health and community support
- Collaborative and inclusive work environment
- Opportunities for professional development and advancement
- Access to training and development programs
- Flexible work arrangements and telecommuting options
- *Compensation, Perks, and Benefits**
- Competitive salary and benefits package
- Opportunities for career growth and advancement
- Access to training and development programs
- Flexible work arrangements and telecommuting options
- Comprehensive health insurance and retirement plan
- Paid time off and holidays
- *How to Apply**
If you are passionate about making a difference in the lives of others and have a strong background in customer service and leadership, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!
- *Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for career growth and advancement.
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