Job Description
Join arenaflex, a pioneering company in the fight against food waste, as we revolutionize the way the hospitality industry produces and consumes food. As a Customer Success Associate, you will play a crucial role in managing and growing arenaflex's client portfolio in North America, driving business growth, and ensuring the successful implementation of our innovative technology.
- *About arenaflex**
arenaflex is a rapidly growing organization with a strong base of clients who are rolling out our system globally. We have blue-chip customers including Accor Hotels, IKEA, IHG, Marriott, Compass Group, and many others. Our mission is to help the hospitality industry prevent food waste through internet of things tools in the kitchen. With our cutting-edge technology, we have worked with hundreds of sites to reduce food waste, including hotels, universities, and schools, staff restaurants, event/hospitality kitchens, buffets, pubs, and high street restaurants.
- *Our Values**
At arenaflex, we live by our values, which are at the heart of everything we do:
- Equal parts head and heart: We balance the need for quick solutions with the ability to step back, take in the bigger picture, and build for the long term.
- Bravely honest: We're a transparent organization where healthy, respectful debate is encouraged.
- People of action: We learn by boldly doing and rapidly improving.
- Bound by food: We celebrate through our love and respect for food.
- Hungry and humble: We stay humble regardless of our success and make chefs the heroes in this journey.
- People and planet positive: We're caretakers of the planet, helping to preserve and support it for now and the future.
- *About the Team**
The Operations team at arenaflex is responsible for the on-boarding and implementation of our technology across new customers, as well as ensuring on-going success once the system is up and running on client sites. The team manages the processes, systems, and controls that enable our business to successfully scale and grow.
- *Key Objectives of the Role**
As a Customer Success Associate, your key responsibilities will include:
- Building strong relationships with clients to ensure they are bought in to making arenaflex's system successful
- Understanding clients' current situation and needs to tailor the best solutions for them
- Ensuring smooth end-to-end implementation process with client, training multi-disciplined teams to use arenaflex in person and remotely
- Taking a consultative approach to keep clients engaged in utilizing arenaflex's system to manage their food waste reduction
- Proactively analyzing client reports and troubleshooting with the client where needed
- Managing KPIs jointly with the client and arenaflex's senior team members to ensure that the system is delivering a strong business case, implementing changes where necessary
- Collaborating closely with internal teams in different regions
- Taking initiatives to improve internal processes and procedures (in line with arenaflex International)
- Supporting our front-line tech and customer support team with clients' enquiries where required
- *Requirements**
We are looking for a motivated and entrepreneurial individual with a can-do attitude to join our North American Operations team. You will have opportunities to lead exciting implementation projects with our key clients across different locations. The role will require travel across the region, including international trips to client sites.
- *Essential Qualifications**
- Degree educated
- Work experience ideally within a multi-national organization in a Client Success / Delivery or Project Management / Account Management / Consultancy capacity
- Intermediate level of Excel and working knowledge of Word and PowerPoint
- Business-level fluency in Spanish, which will be assessed during the interview process
- *Personal Attributes**
- Excellent verbal and written communication skills in English. Fluency in Spanish is required for this role to support our Spanish-speaking clients.
- You share our belief that collaboration is critical to achieving our mission. You can demonstrate how you have thrived working effectively in partnership with others.
- You have proven experience in challenging and questioning the status quo. You enjoy suggesting creative and innovative solutions to improve the way things get done.
- You are results-driven and can demonstrate how you have delivered value-added solutions which are intuitive and easy to use.
- You have proven experience of knowing what it takes to provide consistently first-class customer service to customers, remaining calm and measured even when dealing with the most demanding of individuals.
- You have excellent attention to detail and a meticulous eye for identifying inconsistencies or inaccuracies in data. You take your time to ensure you get things right the first time.
- You are able to organize yourself, including effective project management and scheduling, prioritization, and time management skills, managing multiple tasks in parallel and completing tasks to tight deadlines.
- You are willing to roll up your sleeves and get work done, taking the initiative to help your team members. You have a growth mentality and a willingness to learn.
- *Benefits**
- Entry-level salary for Customer Success Associate: $50,000 per year, plus Customer Success Bonus
- 23 days of paid vacation time in addition to national holidays, plus the option to buy a further 5 days annual leave
- Company stock options package
- 401k contributions
- Company part-funded health insurance and eye care allowance
- 2 Wellness hours per month plus a $44 USD gross monthly wellness allowance
- Eligible for Customer Success discretionary bonus scheme
- Employee Assistance Program - 24/7 helpline for your wellbeing
- Learning and development allowance of $370 USD annually
- Hybrid way of working - we're all in the office on Tuesdays and Wednesdays
- Company-provided snacks and coffee on office days
- Early Finish Fridays - log off at 3 PM on a Friday if you have completed your tasks by then
- Our own office space with a great working environment
- You will love what you do - waking up every day solving one of the biggest social problems of our generation - food waste
- Committed team members with broad experience who share a common passion to build a world-class business
- *How to Apply**
If you are a motivated and entrepreneurial individual with a can-do attitude, who is passionate about food waste reduction and sustainability, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].
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