Job Description
Are you a customer-focused individual with a passion for delivering exceptional service? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join our dynamic team at arenaflex as an Experienced Personal Lines Insurance Customer Service Account Manager in Utica, MI.
At arenaflex, we pride ourselves on providing outstanding insurance products and customer service to our clients. Our reputation is built on trust, reliability, and a commitment to excellence. As a key member of our team, you will play a vital role in helping us maintain our high standards and exceed our customers' expectations.
- *About arenaflex**
arenaflex is a leading insurance agency in Utica, MI, dedicated to providing personalized service and expert advice to our clients. With a rich history of innovation and a passion for excellence, we have established ourselves as a trusted partner in the insurance industry. Our team of experienced professionals is committed to delivering exceptional service, and we are always looking for talented individuals who share our values and vision.
- *Job Summary**
We are seeking an experienced Personal Lines Insurance Customer Service Account Manager to join our team in Utica, MI. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, processing new business applications, and maintaining accurate records in our agency management system. If you are a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
- *Key Responsibilities**
As an Experienced Personal Lines Insurance Customer Service Account Manager, you will be responsible for the following key responsibilities:
- Promptly respond to customer requests, processing phone calls, eFax, text, and email requests for assigned accounts
- Maintain daily records and notes in the agency management system AMS360 to ensure complete files on all accounts
- Process new business applications for home, auto, life, and umbrella insurance
- Assess customer risks before placing business by utilizing tools such as Google Earth, local assessment resources, and real estate websites
- Quote new business applications using rating systems like ACS or Vertafore PL Rater, and complete agency new business quote sheets
- Track and update new business in Excel sheets
- Process daily download reports and review endorsements and renewals, ensuring all policies and endorsements are accurate upon receiving them from the carrier
- Address billing inquiries and assist customers with payment processing
- Retrieve carrier renewal reports from websites
- Remarketing renewals as necessary
- Cross-sell to current accounts
- Work on winning back lost business
- Provide backup support to the Personal Lines department or receptionist with claims, daily endorsement requests, and cancellations
- Process mortgage changes as required
- Submit claim reports to carriers on the same day they are received
- Process cancellation requests according to agency operating procedures
- Special projects from Carriers, PIP verification, undisclosed drivers, etc.
- *Minimum Qualifications**
To be considered for this exciting opportunity, you must meet the following minimum qualifications:
- A minimum of four years of experience in an independent insurance agency is required
- Strong computer skills are required, including proficiency in Windows XP, Microsoft Word, email, Microsoft 365, Microsoft Teams, Digital file management, and working in a cloud environment
- Ability to multi-task and effectively follow through and follow up on tasks
- Excellent customer service skills
- Ability to work well with others as part of a team and maintain a positive attitude
- Knowledge of agency systems such as Verafore-AMS360 management systems, ACS Rating, and PL Rater is preferred
- Familiarity with companies such as Citizens, Auto-Owners, American Modern, Frankenmuth, Fremont, Progressive, Pioneer, Hagerty, Hastings, and Safeco is a plus, but not required
- A current property and casualty license is required
- A current life and health license is optional
- *Preferred Qualifications**
While not required, the following qualifications are preferred:
- Experience with agency management systems, such as AMS360
- Knowledge of rating systems, such as ACS or Vertafore PL Rater
- Familiarity with insurance companies, such as Citizens, Auto-Owners, American Modern, Frankenmuth, Fremont, Progressive, Pioneer, Hagerty, Hastings, and Safeco
- Experience with customer service software, such as Microsoft Dynamics
- *Benefits**
As a valued member of our team, you will enjoy a comprehensive benefits package, including:
- Comprehensive Health Insurance (BCBS)
- Life Insurance Coverage
- Dental and Vision Insurance
- Generous Paid Holidays
- Attractive Bonus Opportunities
- Paid Time Off: 20 days (4 weeks) annually
- Weekends and Holidays Off
- Intensive Hands-on Training
- Team New Business Bonuses
- Robust Retirement Benefits: Simple IRA with 3% Employer Matching
- Short-Term and Long-Term Disability Insurance
- Work from Home: Enjoy the flexibility of working 2 days per week after the first 90 days of employment
- *Compensation**
The salary range for this position is $40,000 - $55,000 per year, depending on experience.
- *Location**
This position is located in Utica, MI, and requires occasional travel to client meetings and training sessions.
- *How to Apply**
If you are a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications to [insert contact information]. We look forward to hearing from you!
- *Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.
- *Contact Us**
If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We look forward to hearing from you!
[insert contact information]
- *Apply Now**
Don't miss this exciting opportunity to join our dynamic team at arenaflex. Apply now and take the first step towards a rewarding career in the insurance industry.
Apply for this job