Job Description
At arenaflex, we believe in the power of capturing moments and creating lasting memories. Our mission is to empower entrepreneurs and event professionals with a proven and profitable business in the form of a photo booth. We've transformed the lives of thousands of customers worldwide, and now we're looking for a driven and proactive Sales Development Representative (SDR) and Chat Specialist to join our team.
- *About arenaflex**
arenaflex is a leading provider of innovative photo booth solutions, empowering entrepreneurs and event professionals to create unforgettable memories for their customers. Our team is passionate about delivering exceptional customer experiences, and we're committed to helping our customers grow their businesses. As a Sales Development Representative and Chat Specialist, you'll be at the forefront of our customer engagement efforts, working closely with our sales and marketing teams to drive growth and success.
- *Job Summary**
We're seeking a highly motivated and adaptable Sales Development Representative and Chat Specialist to join our team. In this hybrid role, you'll be responsible for managing and qualifying inbound leads via live chat, email, and other platforms, as well as providing exceptional customer support and engagement. You'll work closely with our sales team to book meetings and ensure timely, helpful responses to all leads. If you thrive on connecting with people, solving problems, and contributing to the success of your team, this role is for you!
- *Key Responsibilities**
- **Pipeline Management**: Manage and qualify inbound leads via live chat, email, and other platforms to build and maintain a healthy pipeline of prospects.
- **Lead Qualification**: Quickly assess potential customers' needs and determine their fit for our solutions based on established qualification criteria.
- **Meeting Scheduling**: Proactively engage with leads to schedule meetings with Inside Sales Representatives.
- **Customer Engagement**: Provide exceptional first responses to inbound inquiries, ensuring prompt and professional communication.
- **Collaboration and Feedback**: Collaborate with the sales and marketing teams to refine lead qualification criteria and improve messaging.
- **Technical Proficiency**: Learn and demonstrate an in-depth understanding of our photo booth products and services to confidently address customer questions.
- *Requirements**
- 1+ years of experience in sales development, customer support, or a similar role, preferably with live chat or hybrid communication experience.
- Proficiency in CRM tools, particularly HubSpot CRM and Gong, for managing leads and tracking interactions.
- Strong verbal and written communication skills, with the ability to connect with prospects and provide clear, concise responses.
- Self-motivated, proactive, and able to work independently to meet targets.
- Exceptional organizational and time management skills to balance multiple inquiries and follow-ups.
- Comfortable working PST hours.
- *What Success Looks Like (KPIs)**
- Chat First Response Time: Maintaining a 15 seconds or less response time to inbound chat inquiries.
- Escalation Rate: Ensuring a 30-35% of qualified leads are escalated to meetings booked with the sales team.
- Meetings Booked: Meeting or exceeding monthly targets for qualified meetings booked with Inside Sales Representatives.
- Calls and Activities: Maintain a high level of outreach and responsiveness by making 150+ calls per day to engage and follow up with leads.
- *Benefits**
- Salary: $50,000 - $60,000, with additional incentive opportunities based on performance.
- Gold Standard Health Benefits
- 401K
- Education Stipend
- Remote Work
- Bonus Plan
- Annual Retreat
- Generous PTO and Holiday Schedule
- Quarterly Financial Meetings
- Open Book Management
- Intimate Team
- Work from Home Stipend
- *Why Join Us?**
At arenaflex, we thrive on innovation, teamwork, and a commitment to helping our customers create unforgettable memories. This hybrid role combines the excitement of sales development with the satisfaction of providing stellar customer support, making it perfect for someone who enjoys variety and direct impact. We value diversity and inclusivity and are committed to creating a workplace where everyone feels empowered to succeed. If you're ready to help entrepreneurs grow their businesses while advancing your career, we'd love to hear from you!
- *How to Apply**
If you're a motivated and adaptable individual with a passion for sales development and customer support, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you!
- *Location**
arenaflex is based in Santa Ana, CA, and we're looking for a Sales Development Representative and Chat Specialist to join our team in this location.
- *Expected Salary**
The expected salary for this role is $60,000 - $70,000 per year, with additional incentive opportunities based on performance.
- *Job Type**
This is a full-time position, with a flexible work schedule that includes remote work options.
- *Apply Now**
Don't miss out on this exciting opportunity to join our team and help entrepreneurs grow their businesses. Apply now and take the first step towards a rewarding career with arenaflex!
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