Job Description
Join arenaflex, a family-owned and operated company with a rich history of delivering exceptional service to our customers since 1978. As a Customer Service Representative at arenaflex, you will play a vital role in ensuring our customers receive the highest level of service and support. If you are a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
- *About arenaflex**
arenaflex is a leading provider of standard, next-day, and ground delivery services in the Midwest. With over 1,800 employees across the region, we pride ourselves on our commitment to customer satisfaction and our dedication to providing a safe and supportive work environment. Our corporate headquarters and main sort facility are located in St. Cloud, MN, and we are proud to be a part of the local community.
- *Job Summary**
As a Customer Service Representative at arenaflex, you will be responsible for receiving, investigating, and responding to customer inquiries regarding shipments, service, and concerns. You will be the primary point of contact for our customers, providing exceptional service and support to ensure their needs are met. Your excellent communication skills, attention to detail, and ability to work in a fast-paced environment will make you an invaluable asset to our team.
- *Key Responsibilities**
- Confer with customers via telephone or email to trace packages and arrange deliveries
- Obtain details of customer complaints or compliments
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
- Act as a liaison between customers and drivers to resolve delivery issues
- Communicate with the claims department and branch managers to resolve discrepancies
- Retrieve manifests and other shipper information to aid the process of tracing shipments
- Document and record mis-deliveries, follow-ups, and alternate delivery addresses
- Perform other related duties as assigned
- *Skills and Abilities**
- Excellent verbal and written communication skills
- Attention to detail and accuracy
- Knowledge of basic computer skills
- Professional telephone etiquette and good listening skills
- Ability to work in a fast-paced environment and meet deadlines
- Strong problem-solving and analytical skills
- Ability to work effectively in a team environment
- *Education and Experience**
- At least 18 years of age
- High school diploma or equivalent preferred
- Customer service, administrative, or clerical experience preferred
- Ability to lift up to 15 pounds at times
- *Physical Requirements**
- Prolonged periods sitting at a desk, working on a computer, and answering the phone
- Must be able to lift up to 15 pounds at times
- *Benefits**
- Health Insurance, Dental Insurance, Life Insurance, Paid Time Off (PTO), Employee Assistance Program, 401(k) Plan, Quarterly Bonuses, and more
- Opportunities for career growth and professional development
- A supportive and inclusive work environment
- Recognition and rewards for outstanding performance
- *Work Environment and Company Culture**
- arenaflex is committed to providing a safe and supportive work environment for all employees
- We value diversity and inclusion and strive to create a workplace where everyone feels welcome and valued
- Our company culture is built on a foundation of teamwork, respect, and open communication
- We offer a range of benefits and perks to support the well-being and success of our employees
- *Compensation and Perks**
- $18-$20 per hour, based on experience
- Opportunities for overtime and bonuses
- Comprehensive benefits package, including health insurance, dental insurance, and life insurance
- Paid time off (PTO) and holidays
- Employee assistance program and 401(k) plan
- Quarterly bonuses and recognition for outstanding performance
- *How to Apply**
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
- *Equal Opportunity Employer**
arenaflex is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or protected Veteran status.
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