Experienced Customer Service Representative - Inside Sales in Halethorpe, MD at arenaflex

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! arenaflex, a leading provider of HVAC and plumbing services in the Baltimore, Maryland area, is seeking an experienced Customer Service Representative - Inside Sales to join our winning team.

*About arenaflex**

arenaflex is a family-owned and operated business that has been serving the community for over 15 years. We pride ourselves on offering superior customer service and quality workmanship, with a team of factory-trained, experienced, and highly qualified technicians who can handle any and all major brands of cooling, heating, or geothermal equipment. Our company has received numerous accolades, including the BBB A+ accreditation, Angie's List "Super Service Award", and many others.

*A Day in the Life of a Customer Service Representative - Inside Sales**

As a Customer Service Representative - Inside Sales at arenaflex, you will play a vital role in providing our clients with exceptional customer service. Your responsibilities will include:

Communicating with customers to effectively determine their service needs
Scheduling appointments for our clients and organizing sales calls
Dispatching our service technicians to fix any HVAC or plumbing issue
Prioritizing and entering data into our database using your computer skills
Providing great satisfaction to our community by helping them with essential services

*Qualifications of a Customer Service Representative - Inside Sales**

To be successful in this role, you will need:

A high school diploma or equivalent
Basic knowledge about computers
Excellent CSR skills
Prior customer service experience is preferred but not required
Strong communication skills, both verbal and written
Detail-oriented and able to effectively prioritize multiple tasks
Self-starter and collaborative
Excellent critical thinking skills

*Work Schedule of a Customer Service Representative - Inside Sales**

This CSR position typically works a full-time schedule during business hours. We offer a competitive wage of $18/hour, plus commission, as well as excellent benefits and perks, including:

50% paid medical and dental
Vision, life, and a 401(k) plan
Opportunities for advancement
A great working environment and team attitude
Competitive wages and bonuses
Ongoing training
Growth opportunities
Full-time employment
Paid holidays

*Why Join arenaflex?**

At arenaflex, we recognize employee accomplishments as well as their ambitions to excel in their career. We are fast-growing and are in need of qualified, reliable, honest, and hardworking individuals to be a part of our winning team. In return for their hard work, we provide top pay, generous benefits, and a work environment that people want to be a part of!

*Career Growth Opportunities and Learning Benefits**

We believe in investing in our employees' growth and development. As a Customer Service Representative - Inside Sales at arenaflex, you will have opportunities to advance your career and learn new skills. Our training programs are designed to help you succeed in your role and beyond.

*Work Environment and Company Culture Highlights**

At arenaflex, we pride ourselves on our family-oriented company culture. We are a team of dedicated professionals who are passionate about delivering exceptional customer experiences. Our work environment is fast-paced and dynamic, with a focus on teamwork and collaboration.

*Compensation, Perks, and Benefits**

We offer a competitive wage of $18/hour, plus commission, as well as excellent benefits and perks, including:

50% paid medical and dental
Vision, life, and a 401(k) plan
Opportunities for advancement
A great working environment and team attitude
Competitive wages and bonuses
Ongoing training
Growth opportunities
Full-time employment
Paid holidays

*How to Apply**

If you are a motivated and customer-focused individual who is looking for a new challenge, we want to hear from you! Apply now using our initial 3-minute, mobile-friendly application. Must have the ability to pass a background check and drug screening test.