Job Description
Join arenaflex, a leading Business Process Outsourcing (BPO) company, as we continue to revolutionize the customer experience industry. As a Customer Account Representative, you will play a vital role in delivering exceptional service to our clients' customers, driving sales growth, and building lasting relationships.
- *About arenaflex**
arenaflex is a trusted partner in the industry, known for our commitment to excellence and innovation. With a diverse range of clients across various sectors, we offer tailored solutions that meet the unique needs of each business. Our team of experts is dedicated to providing world-class service, and we're excited to welcome you to our dynamic and fast-paced environment.
- *Job Overview**
As a Customer Account Representative, you will work on behalf of some of the largest retail, telecommunications, and software brands, providing business and residential customers with phone support, working to retain unhappy customers, and upselling new products and services. This is a full-time, inside sales role that requires excellent communication skills, a strong work ethic, and a willingness to constantly learn and adapt.
- *Key Responsibilities**
- Utilize technology and systems to make outbound sales calls to consumers, answer inbound calls from interested prospects, follow up with interested customers, listen to customer needs, assist customers with their questions, and help resolve any service-related concerns they may have.
- Learn to recognize opportunities to upgrade customers by offering new products and services that will increase their satisfaction with the company and its service offerings.
- Provide an excellent customer experience, make sales, show up every day prepared to do your absolute best, and help promote our brand.
- *Candidate Qualifications**
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of the Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow up on customer issues
- An aptitude for conflict resolution, problem-solving, and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
- *Preferred Qualifications**
- One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
- State or Federal work experience
- *Conditions of Employment**
- Must be authorized to work in the country where the job is based.
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
- *Compensation and Benefits**
- Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
- Paid Time Off: Earn PTO and paid holidays to take the time you need.
- Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars!
- Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
- Retirement Savings: Secure your future with retirement savings programs, where available.
- Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges.
- Life Insurance: Access life insurance options to safeguard your loved ones.
- Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
- Paid Training: Learn new skills while earning a paycheck.
- Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
- Casual Dress Code: Be comfortable while you work.
- *Physical Requirements**
- This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
- *Reasonable Accommodation**
- Consistent with the Americans with Disabilities Act (ADA), it is the policy of arenaflex and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
- *Diversity and Equality**
- At arenaflex and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at arenaflex are based solely on a person's merit and qualifications. arenaflex maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling arenaflex's commitment to a diverse and equal-opportunity work environment.
- *Apply Now**
If you're ready to join a company that recognizes your contributions and supports your growth, arenaflex is the place for you. Apply today and become a part of our dynamic team!
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