Job Description
As a valued member of the arenaflex team, you will play a crucial role in delivering exceptional customer experiences to our clients' consumers. If you're passionate about providing top-notch service, working in a dynamic environment, and advancing your career in the fintech industry, we'd love to hear from you.
- *About arenaflex**
arenaflex is a leading fintech solutions provider that touches nearly every market, company, and person on the planet. Our teams are inclusive and diverse, and our colleagues work together and celebrate together. We're committed to advancing the world of fintech and creating a better future for our clients, consumers, and employees.
- *About the Role**
As a Customer Service Representative - Hybrid, you will be responsible for responding and resolving different consumer inquiries regarding banking activities. Most of the questions will be about normal banking activities (online access, card replacements), while others may require your critical thinking skills. You will be required to meet standards regarding quality, schedule adherence, and other metrics that would be outlined during training. After you successfully master the skills of this role, you may be tasked with providing mentoring to less experienced associates.
- *About the Team**
This team is part of our Customer Interaction Management organization and works with the consumers of one of our larger financial institution clients. The group includes 50+ associates who are well-trained with a desire to provide superior customer service and is led by a great leadership team. This team is focused on "rolling out the red carpet" and treating our client's consumers as VIPs. We value and expect thoughtfulness, high performance, and integrity from everyone at arenaflex, and we look forward to having you join our family!
- *Key Responsibilities**
- Respond to consumer inquiries via phone, email, and chat regarding their banking activities
- Work onsite 3 days per week and remotely 2 days per week
- Train for up to 8 weeks, 9:00am – 5:45pm ET
- Work a schedule (8-9 hour shift) between 8am – 11pm that includes one weekend and one weekday off
- Flexibility to work overtime
- *What You Will Need**
- High school diploma or GED
- Prior call center experience
- Outstanding customer service skills (verbal and written) that foster customer satisfaction
- Excellent computer navigation and operation skills
- Ability to work independently and in a team environment
- Reliable high-speed internet services
- In-home workspace that is quiet and free of distractions
- *Benefits and Perks**
- Competitive salary and benefits
- Flexible and creative work environment
- Diverse and collaborative atmosphere
- Professional and personal development resources
- Opportunities to volunteer and support charities
- Flexible work arrangements, including remote work options
- *Career Growth Opportunities**
At arenaflex, we believe that our front-line associates are as important as our clients and consumers for whom we provide world-class services and support. We offer a range of career growth opportunities, including:
- Professional development resources to help you advance your skills and knowledge
- Opportunities to take on new challenges and responsibilities
- A collaborative and supportive work environment that encourages growth and development
- *Work Environment and Company Culture**
arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. We value our employees' well-being and offer a range of benefits and perks to support their physical and mental health, including:
- Flexible work arrangements, including remote work options
- Professional and personal development resources
- Opportunities to volunteer and support charities
- A collaborative and supportive work environment that encourages growth and development
- *Compensation and Benefits**
arenaflex offers a competitive salary and benefits package, including:
- Competitive salary
- Comprehensive health insurance
- Retirement savings plan
- Paid time off and holidays
- Flexible work arrangements, including remote work options
- *How to Apply**
If you're passionate about providing exceptional customer service and advancing your career in the fintech industry, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
- *Equal Opportunity Employer**
arenaflex is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is supplement document.
- *Drug Test and ADA Disclaimer**
If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description, care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
- *Sourcing Model**
arenaflex works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. arenaflex does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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