Job Description
Join arenaflex, a leading distributor of shipping, industrial, and packaging materials, as a Bilingual Customer Support Specialist in Whittier, CA. As a key member of our customer service team, you will play a vital role in delivering exceptional service to our customers, building strong relationships, and driving business growth. With a competitive hourly rate of $25-$30, plus a $2 shift differential, this is an exciting opportunity to launch or advance your career in customer support.
- *About arenaflex**
arenaflex is a family-owned company with over 9,000 employees across 13 locations in North America. As a leading distributor of shipping, industrial, and packaging materials, we pride ourselves on providing top-notch products and services to our customers. Our commitment to excellence, stability, and success has earned us a reputation as a trusted partner in the industry.
- *Why Join arenaflex?**
At arenaflex, we believe in investing in our employees' growth and development. As a Bilingual Customer Support Specialist, you will have access to:
- In-depth training to sharpen your communication and problem-solving skills
- One-on-one peer mentoring and opportunities for career advancement
- A collaborative in-person work environment with regular team events
- A comprehensive benefits package, including complete health insurance coverage, 401(k) with 6% employer match, and tuition assistance
- *Position Responsibilities**
As a Bilingual Customer Support Specialist, your key responsibilities will include:
- Processing customer orders, making product recommendations, and handling account inquiries using world-class technology
- Being a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
- Building business relationships with customers over phone, email, and chat
- Understanding customer needs and recommending arenaflex's best solutions
- Helping customers navigate arenaflex's website and online ordering
- *Minimum Requirements**
To be successful in this role, you will need:
- A high school diploma or equivalent; a bachelor's degree is preferred
- Excellent problem-solving, listening, and communication skills
- Prior customer service experience is a plus, but if you are eager to learn, we will train you!
- Bilingual (English/Spanish) fluency in both verbal and written forms
- *Benefits**
As an arenaflex employee, you will enjoy:
- Complete health insurance coverage and 401(k) with 6% employer match that starts day one
- Multiple bonus programs
- Paid holidays and generous paid time off
- Tuition Assistance Program that covers professional continuing education
- Employee Perks, including best-in-class facilities, a first-class fitness center, and a nearby walking path
- *Work Environment and Culture**
arenaflex is committed to creating a positive and inclusive work environment. Our Whittier, CA location offers a collaborative and dynamic atmosphere, with opportunities for growth and development. As a Bilingual Customer Support Specialist, you will be part of a team that values diversity, equity, and inclusion.
- *How to Apply**
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking the "Apply for the job now!" link below.
- *Apply for the job now!**
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