Job Description
Position: Employee Benefits Account Manager/CSR - Remote Potential
Employee Benefits Account Manager/Customer Service Representative
Seeking a dedicated and detail‑oriented professional to join a team as an Employee Benefits Account Manager or Customer Service Representative (CSR). This role is integral to a growing organization, which prides itself on being a truly independent, tight‑knit group with an open‑door policy and a strong emphasis on work‑life balance. The successful candidate will play a key role in managing and supporting employee benefits accounts, ensuring exceptional service and satisfaction.
Compensation
- Package
- Salary Range: $60,000 - $120,000, commensurate with experience and qualifications.
- Benefits: Competitive benefits package, paid time off, professional development opportunities, etc.
- Remote Work: Fully remote option available for CSR roles. For Account Manager roles, candidates should ideally be within a two‑hour radius, though remote work may be considered for those managing smaller groups.Responsibilities Account Manager Responsibilities
- Manage employee benefits accounts ranging from 20 to 2,000 employees, with a primary focus on groups of 2 to 200.
- Handle all aspects of account management, including quoting new and renewal business, client communication, and issue resolution.
- Provide end‑to‑end support for clients, including enrollments, claims, and billing inquiries. Customer Service Representative (CSR) Responsibilities
- Assist with billing, client questions, enrollments, and claims.
- Provide exceptional customer service and support to ensure client satisfaction.
- Collaborate with the team to address client needs and resolve issues promptly. Qualifications / Requirements
- Licensure/Designations: Life & Health (L&H) license preferred for Account Manager roles but not required for CSR roles.
- Experience:
- Flexible depending on the role and candidate's background. Previous experience in employee benefits or a related field is highly desirable.
- Technical
Skills:
- Proficiency in EPIC software is preferred.
- Strong organizational and communication skills.
- Ability to work independently and collaboratively in a team‑oriented environment.
- A commitment to providing exceptional client service. #J-18808-Ljbffr
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