Job Description
Company Description
NextGuard Insurance is a forward-thinking, client-centered insurance brokerage that serves individuals, families, and businesses across Florida. By partnering with over 100 top-rated carriers, the agency offers tailored coverage solutions for personal and commercial needs, including homeowners, auto, business, and specialty insurances. With a commitment to simplicity, transparency, and customization, NextGuard takes a consultative approach to identify coverage gaps and deliver policies that fit each client’s unique needs and budgets. Combining technology with exceptional service, the company ensures an improved insurance experience while fostering long-term client relationships. Founded in South Florida, NextGuard Insurance is dedicated to providing peace of mind through trusted advice and competitive options.
Role Description
This is a full-time remote role for a 4-40 Licensed Customer Service Representative with at least 5 years of experience. The License CSR will provide exceptional customer support, resolve inquiries, and manage customer accounts to ensure satisfaction and loyalty. Daily responsibilities include assisting clients with their insurance needs, addressing customer concerns, processing policy changes, ensuring compliance with industry regulations, and maintaining accurate records. The role also involves building and maintaining excellent relationships with clients and delivering a seamless customer experience.
- Qualifications
- Strong skills in Customer Service and Customer Satisfaction
- Experience in Customer Support and Customer Experience
- Ability to foster and maintain exceptional client relationships
- Active 4-40 license with 5+ years of relevant experience
- Proficiency in utilizing insurance industry tools and technology
- Excellent problem-solving, communication, and organizational skills
- Knowledge of insurance policies and regulatory standards
- Ability to work independently in a remote environment
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