Job Description
About the position
We are the North American division of Metrohm AG (Herisau, Switzerland), a global leader in high‑precision laboratory instruments and chemical analysis solutions. We’re seeking a Documentation & Support Coordinator to support our service team and customers through expert documentation management, compliance coordination, and high‑quality administrative support.
- Responsibilities
- Respond to documentation requests via email, ticketing systems, and phone
- Maintain vendor and quality documentation
- Manage vendor portal updates and ensure data accuracy
- Coordinate approvals and signatures with leadership
- Upload/manage certificates of insurance & compliance documents
- Support field service engineers with training/compliance requirements
- Partner with Sales, Finance, and Leadership on bid documentation
- Prepare and submit pre‑order materials within required timelines
- Communicate risks and requirements clearly
- Obtain notarized documentation when needed
- Assist with order quality checks
- Provide backup to Service & Product Support teams
- Participate in safety documentation or audits
- Meet productivity goals while delivering high‑quality service
- Requirements
- Associate’s degree required; bachelor’s preferred
- 2+ years in a B2B or corporate support role (or 4+ in customer‑focused roles)
- Strong administrative, organizational, and communication skills
- Proficiency in Microsoft Office; intermediate Excel
- Zendesk or other ticketing system experience (preferred)
- ERP/CRM familiarity (e.g., MS Dynamics AX/CRM)
- Excellent attention to detail and time‑management
- Must pass background check, education/employment verification, and a 10‑panel drug screening (including marijuana)
- Nice-to-haves
- Zendesk or other ticketing system experience (preferred)
- Experience in process design, change management, and exposure to automation or AI tools is highly valuable.
- Benefits
- Medical, dental & vision coverage
- Company‑paid life & disability insurance
- 401(k) with company match
- Tuition reimbursement
- Paid vacation, sick, personal, and holiday time
- Supportive, growth‑oriented team culture
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