Job Description
Welcome to the Future of Shopping at Kroger – A Community‑Focused Retail LeaderAt Kroger, we are more than a grocery retailer; we are a trusted neighborhood hub that nourishes families, fuels local economies, and champions sustainability. With over 2,800 stores across 35 states, Kroger’s mission is to create a better everyday life for our guests, our associates, and the communities we serve. Our Zero Hunger | Zero Waste commitment, together with a robust Framework for Action that emphasizes diversity, equity, and inclusion, positions Kroger as an industry trailblazer.Our Online Grocery Pick‑Up team is the front line of this transformation. As a digital‑first shopper, you will blend the speed of e‑commerce with the personal touch of in‑store service, ensuring that every click‑and‑collect order arrives fresh, accurate, and with a smile. If you thrive in a fast‑paced environment, love food, and enjoy connecting with customers, this role is your gateway to a rewarding career with meaningful impact.Core Information at a Glance• Position Title: Online Grocery Pick‑Up Clerk – In‑Store Shopper & Customer Service Specialist• Employment Type: Part‑time, non‑exempt (FLSA)• Location: Federal Way, WA (Store‑based role with on‑site responsibilities; remote work not applicable)• Compensation: Competitive hourly wage ranging from $15.99 to $21.15, based on experience and store level• Start Date: Immediate – openings filled quickly to meet growing demand• Shift Availability: Day and evening shifts; flexibility to match peak pick‑up timesWhy This Role Matters – Our Vision for Online Grocery Pick‑UpCustomers are increasingly seeking seamless, contact‑less shopping experiences. As an Online Grocery Pick‑Up Clerk, you are the bridge between technology and the tangible grocery aisle. Your responsibilities directly influence:• Customer Satisfaction: Timely, accurate order fulfillment that exceeds expectations.• Product Freshness & Quality: Careful selection of perishable items to maintain taste and safety.• Operational Efficiency: Streamlined workflows that keep store traffic flowing smoothly.• Brand Loyalty: Positive interactions that turn first‑time shoppers into lifelong Kroger fans.Key Responsibilities – What a Typical Day Looks LikeOrder Retrieval & Verification• Receive online orders from the Order Selector and verify that each item matches the customer’s request.• Inspect product labels, expiration dates, and condition to ensure only fresh, high‑quality items leave the store.• Organize orders in designated staging zones, separating perishable and non‑perishable items for optimal temperature control.Selection & Assembly• Efficiently locate and pick items from shelves, using handheld scanners to record each SKU accurately.• Follow company bagging standards—placing heavier items at the bottom, delicate produce on top, and using appropriate packaging to protect fragile goods.• Apply coupons, promotional discounts, and loyalty rewards in real‑time through the POS system.Customer Interaction & Communication• Maintain communication with customers via a portable phone or in‑store intercom, addressing substitution requests, out‑of‑stock items, or special instructions promptly.• Provide courteous, solution‑focused service when handling inquiries about order status, allergies, or product specifications.• When customers arrive for pick‑up, greet them warmly, verify identity, and load orders directly into their vehicles, ensuring a smooth hand‑off.Quality & Safety Compliance• Adhere to all local, state, and federal food safety regulations, including proper handling of raw meat, dairy, and produce.• Inspect equipment (e.g., scanners, carts, portable phones) daily; promptly report any malfunctions to the e‑Commerce supervisor.• Maintain cleanliness of staging areas, remove debris, and follow store sanitation protocols to create a safe work environment.Team Collaboration & Continuous Improvement• Partner with Order Selectors, Cashiers, and Store Managers to synchronize order flow and minimize bottlenecks.• Participate in daily briefings, share insights on process enhancements, and contribute ideas for increasing pick‑up speed.• Assist in training new e‑Commerce team members, demonstrating best practices for scanning, bagging, and customer service.Essential Qualifications – What You Need to Succeed• Reliability & Independence: Ability to work without constant supervision, manage time effectively, and meet productivity metrics.• Basic Literacy & Numeracy: Comfort reading shelf tags, performing simple calculations (addition, subtraction) for order totals and coupon application.• Communication Skills: Clear oral and written communication to interact with customers, teammates, and supervisors.• Physical Stamina: Ability to stand for extended periods, lift up to 25 lb, and maneuver carts in a busy store environment.• Tech Savvy: Proficiency with handheld scanners, POS terminals, and basic computer navigation.Preferred Experience – Extras That S
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