Job Description
Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? Look no further than arenaflex, where our team of dedicated customer service professionals is shaping the future of convenience retail.
At arenaflex, we're more than just a convenience store chain – we're a community-driven organization that's dedicated to making life a little better every day. Our Associates are the heartbeat of our business, and we're seeking talented individuals who share our commitment to delivering exceptional customer experiences.
- *About arenaflex**
arenaflex is a leading convenience store chain with a rich history of innovation and customer satisfaction. Our stores offer a wide range of products and services, from fresh food and beverages to fuel and lottery tickets. But what sets us apart is our people – our Associates are the face of our brand, and we're committed to providing them with the training, support, and opportunities they need to succeed.
- *Job Summary**
As a Customer Service Associate at arenaflex, you'll play a critical role in delivering exceptional customer experiences that drive loyalty and retention. You'll work closely with our store management team to facilitate and perform a variety of tasks, including customer service, food and beverage preparation, cash register duties, general housekeeping, and other related functions.
- *Key Responsibilities**
- Greet and provide an enjoyable shopping experience for all customers, responding to customer requests and complaints in a timely and courteous manner
- Communicate with the management team regarding customer requests and concerns
- Operate the cash register, scan items, bag merchandise, and properly handle different methods of payment
- Maintain proper cash levels in the register drawer and change machines
- Activate fuel and gift cards and assist with lottery purchases as needed
- Stock and refill product within the interior and exterior core register area, cold express cases, bakery, and grocery aisles
- Perform customer fuel transactions and monitor activities at the fuel court
- Prepare all made-to-order food and/or beverages according to recipe or customer specifications
- Stock food and beverage areas with products and supplies to ensure in-stock conditions at all times
- Ensure the proper execution of assigned foodservice and beverage programs and procedures
- Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris, and spills
- Follow proper coding procedures, checking expiration codes, facing, and inspecting all items, pulling expired items, documenting, and discarding
- Adhere to the execution of established safety, security, quality, and store operations policies, procedures, and practices as outlined in arenaflex's policy manual, training materials, and other publications
- Complete all store housekeeping functions, including cleaning, dusting, sweeping, mopping, emptying trash, etc.
- Ensure safe working conditions by maintaining a clean, organized work area in accordance with standards
- *Essential Functions**
- Ability to work well individually as well as in a team environment
- Good communication skills
- Excellent customer service skills
- Ability to learn FSRA process and procedures and demonstrate on a daily basis
- Ability to work overtime as needed
- Ability to multi-task in a fast-paced environment
- Ability to learn and demonstrate all arenaflex Safety and Quality Assurance processes and procedures
- Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally, and grasping firmly
- Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling, and pushing
- Must be able to lift and carry up to 35 lbs
- Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment
- Must be at least 16 years old
- Must have reliable transportation
- Must wear slip-resistant shoes at all times
- Must be able to tolerate exposure to cleaning products
- *Basic Qualifications**
- Pursuit of or high school diploma or equivalent, preferred
- Prior food service and/or customer service experience preferred
- *What We Offer**
- Competitive hourly rate
- Opportunities for career growth and advancement
- Comprehensive training program
- Flexible scheduling
- Discounts on arenaflex products and services
- Paid time off and holidays
- 401(k) retirement plan
- Employee assistance program
- Recognition and rewards for outstanding performance
- *How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application portal. We can't wait to hear from you!
- *Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. If you require an accommodation to complete an application, please contact our Associate Service Center at [insert contact information].
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