Job Description
Join arenaflex, a leading global paints and coatings company, in their Huntington, WV retail store as an Experienced Customer Service Specialist. As a key member of the sales team, you will be responsible for delivering exceptional customer service, meeting sales goals, and maintaining a high level of product knowledge. If you are passionate about providing outstanding customer experiences and have a strong sales background, this is an exciting opportunity to join a dynamic team and grow your career.
- *About arenaflex**
arenaflex is a company that inspires and improves the world by coloring and protecting what matters. Our paints, coatings, and innovative solutions make the places and spaces in our world brighter and stronger. With a rich history of innovation and a commitment to excellence, we have become a leader in the paints and coatings industry. Our purpose is to make a positive impact on our customers, employees, and the communities we serve.
- *Job Summary**
As an Experienced Customer Service Specialist, you will be responsible for providing exceptional customer service, meeting sales goals, and maintaining a high level of product knowledge. You will work closely with wholesale and retail customers to determine their needs, answer their questions, and recommend the right solutions. You will also be expected to promptly resolve any customer concerns and ensure maximum client satisfaction.
- *Responsibilities**
- Ensure high levels of customer satisfaction through excellent sales service
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Build productive trust relationships with wholesale and retail customers
- Process sales transactions accurately and consistently with policies and procedures
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas
- Pull appropriate products from the sales floor or warehouse
- Tint and mix products, as needed, to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load/unload delivery trucks
- Assist in making deliveries, as needed
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
- *Qualifications**
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must have a valid, unrestricted Driver's License
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
- *Preferred Qualifications**
- Have at least a High School diploma or GED
- Have at least one (1) year experience working in a delivery, retail, or customer service position
- Have previous work experience selling paint and paint-related products
- Have previous work experience operating tinting and mixing equipment
- Ability to read, write, comprehend, and communicate in more than one language
- Ability to read, write, comprehend, and communicate in Spanish
- *Skills and Competencies**
- Excellent customer service skills
- Strong sales and communication skills
- Ability to work in a fast-paced environment
- Ability to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Ability to work a variety of shifts, including evenings and weekends
- Ability to read, write, comprehend, and communicate in multiple languages
- Ability to operate tinting and mixing equipment
- *Career Growth Opportunities and Learning Benefits**
- arenaflex is committed to helping our employees grow and develop their careers. We offer a range of training and development programs to help you achieve your career goals.
- Our employees have access to a range of benefits, including health insurance, retirement plans, and paid time off.
- We are committed to creating a diverse and inclusive work environment, where all employees feel valued and respected.
- *Work Environment and Company Culture**
- Our retail store is a fast-paced and dynamic environment, where you will have the opportunity to work with a variety of customers and products.
- We are committed to creating a positive and supportive work environment, where all employees feel valued and respected.
- Our company culture is built on a foundation of innovation, excellence, and customer satisfaction.
- *Compensation, Perks, and Benefits**
- Competitive salary and benefits package
- Opportunities for career growth and advancement
- Paid time off and holidays
- Health insurance and retirement plans
- Access to a range of training and development programs
- A positive and supportive work environment
- *How to Apply**
If you are a motivated and customer-focused individual with a strong sales background, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application system. We look forward to hearing from you!
- *Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a diverse and inclusive work environment, where all employees feel valued and respected.
- *Note**
arenaflex recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
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