Job Description
- *Join arenaflex, a leading healthcare organization in the region, as we seek a highly skilled and compassionate Financial Counselor (Customer Services) to join our team in Lakewood, NJ. As a key member of our Patient Accounting department, you will play a vital role in providing exceptional customer service to our patients and their families, while also contributing to the reduction of Accounts Receivable.**
- *About arenaflex**
arenaflex is a renowned healthcare organization dedicated to delivering high-quality patient care and exceptional service to our community. With a strong commitment to innovation, compassion, and teamwork, we strive to create a positive and supportive work environment that fosters growth and development for our employees. As a Financial Counselor (Customer Services) at arenaflex, you will have the opportunity to make a meaningful impact on the lives of our patients and their families, while also advancing your career in a dynamic and rewarding field.
- *Job Summary**
The Financial Counselor (Customer Services) position supports the reduction of Accounts Receivable by providing exceptional customer service to patients and their families, while also ensuring accurate and timely financial information is communicated. This role requires strong communication and interpersonal skills, as well as the ability to work effectively in a team environment.
- *Key Responsibilities**
- Provide exceptional customer service to patients and their families, responding to their financial inquiries and concerns in a timely and professional manner
- Communicate financial information accurately and clearly, ensuring patients and their families understand their financial obligations and options
- Collaborate with the Patient Accounting team to resolve financial issues and discrepancies, ensuring accurate and timely resolution
- Maintain accurate and up-to-date patient financial information, ensuring compliance with regulatory requirements and arenaflex policies
- Develop and implement strategies to reduce Accounts Receivable, improving cash flow and financial performance
- Participate in ongoing education and training to stay current on industry trends, regulations, and best practices
- Work effectively in a team environment, providing support and assistance to colleagues as needed
- *Essential Qualifications**
- Associate's degree in a related field (e.g., business, finance, healthcare administration) or equivalent experience
- 2+ years of experience in a healthcare or financial services setting, with a focus on customer service and financial counseling
- Strong communication and interpersonal skills, with the ability to work effectively with patients, families, and healthcare professionals
- Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines
- Strong analytical and problem-solving skills, with the ability to resolve financial issues and discrepancies
- Proficiency in Patient Accounting systems and software, with the ability to learn and adapt to new systems and technologies
- *Preferred Qualifications**
- Bachelor's degree in a related field (e.g., business, finance, healthcare administration) or equivalent experience
- 3+ years of experience in a healthcare or financial services setting, with a focus on customer service and financial counseling
- Certification in a related field (e.g., Certified Patient Account Manager, Certified Financial Counselor)
- Experience with electronic medical records (EMRs) and other healthcare software systems
- Strong knowledge of healthcare regulations and compliance requirements
- *Skills and Competencies**
- Strong communication and interpersonal skills, with the ability to work effectively with patients, families, and healthcare professionals
- Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines
- Strong analytical and problem-solving skills, with the ability to resolve financial issues and discrepancies
- Proficiency in Patient Accounting systems and software, with the ability to learn and adapt to new systems and technologies
- Strong attention to detail and accuracy, with the ability to maintain accurate and up-to-date patient financial information
- Ability to work effectively in a team environment, providing support and assistance to colleagues as needed
- *Career Growth Opportunities and Learning Benefits**
arenaflex is committed to the growth and development of our employees, offering a range of opportunities for career advancement and professional development. As a Financial Counselor (Customer Services) at arenaflex, you will have access to:
- Ongoing education and training programs, designed to stay current on industry trends, regulations, and best practices
- Mentorship and coaching from experienced colleagues and leaders
- Opportunities for advancement to leadership roles and specialized positions
- A comprehensive benefits package, including health insurance, retirement savings, and paid time off
- *Work Environment and Company Culture**
arenaflex is a dynamic and supportive work environment, committed to creating a positive and inclusive culture for our employees. As a Financial Counselor (Customer Services) at arenaflex, you will have the opportunity to work with a talented and dedicated team of professionals, while also enjoying a range of benefits and perks, including:
- A comprehensive benefits package, including health insurance, retirement savings, and paid time off
- A dynamic and supportive work environment, with opportunities for growth and development
- A range of employee recognition and reward programs, designed to celebrate individual and team achievements
- Access to on-site fitness center and wellness programs, promoting a healthy and balanced lifestyle
- *Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
- A salary range of $60,000 - $80,000 per year, depending on experience and qualifications
- A comprehensive benefits package, including health insurance, retirement savings, and paid time off
- A range of employee recognition and reward programs, designed to celebrate individual and team achievements
- Access to on-site fitness center and wellness programs, promoting a healthy and balanced lifestyle
- *How to Apply**
If you are a motivated and compassionate individual, with a passion for delivering exceptional customer service and financial counseling, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter, highlighting your relevant experience and qualifications, to [insert contact information]. We look forward to hearing from you!
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