Experienced Customer Service Associate – Retail Store Operations in O'Fallon, MO at arenaflex

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Are you passionate about delivering exceptional customer experiences and working in a dynamic retail environment? Do you have a knack for providing top-notch service and a willingness to learn and grow with a leading healthcare and retail organization? If so, we invite you to join arenaflex as an Experienced Customer Service Associate in our O'Fallon, MO store location.

*About arenaflex**

arenaflex is a leading healthcare and retail organization dedicated to helping people live healthier lives. With a rich history of innovation and a commitment to excellence, we strive to make a positive impact in the communities we serve. Our team of dedicated professionals is passionate about delivering exceptional customer experiences and providing high-quality products and services.

*Job Summary**

As an Experienced Customer Service Associate at arenaflex, you will play a critical role in delivering a distinctive and delightful customer experience. You will be responsible for registering sales on assigned cash registers, providing customers with courteous, fair, friendly, and efficient checkout service, and modeling and sharing customer service best practices with all team members. You will also be responsible for maintaining a clean and well-merchandised store environment, processing voids, returns, rain checks, refunds, and exchanges, and implementing Company asset protection procedures to identify and minimize profit loss.

*Key Responsibilities**

Models and delivers a distinctive and delightful customer experience
Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service
Engages customers and patients by greeting them and offering assistance with products and services
Resolves customer issues and answers questions to ensure a positive customer experience
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience
Provides customers with courteous, friendly, fast, and efficient service
Recommends items for sale to customer and recommends trade-up and/or companion items
Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed
Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records
Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader
Implements Company asset protection procedures to identify and minimize profit loss
Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise
Completes resets and revisions as directed
Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves)
Has working knowledge of store systems and store equipment
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products
Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store)
Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
Complies with all company policies and procedures; maintains respectful relationships with coworkers
Completes special assignments and other tasks as assigned

*Training & Personal Development**

Attends training and completes PPLs requested by Manager or assigned by corporate

*Essential Qualifications**

Must be fluent in reading, writing, and speaking English (except in Puerto Rico)
Requires willingness to work flexible schedule, including evenings and weekend hours

*Preferred Qualifications**

Prefer six months of experience in a retail environment
Prefer to have prior work experience with arenaflex
Prefer to be fluent in reading, writing, and speaking English (except in Puerto Rico)
Requires willingness to work flexible schedule, including evenings and weekend hours

*Skills and Competencies**

Excellent communication and interpersonal skills
Ability to work in a fast-paced environment and adapt to changing situations
Strong problem-solving and conflict resolution skills
Ability to work independently and as part of a team
Basic math skills and accuracy with handling cash and operating a cash register
Ability to lift up to 25 pounds and stand for long periods of time
Basic computer skills and knowledge of store systems and equipment

*Career Growth Opportunities and Learning Benefits**

arenaflex offers a comprehensive training program to help you develop your skills and advance your career
Opportunities for career growth and advancement in a dynamic and growing organization
Competitive compensation and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
Opportunities for professional development and continuing education

*Work Environment and Company Culture**

arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion
Our team of dedicated professionals is passionate about delivering exceptional customer experiences and providing high-quality products and services
We strive to make a positive impact in the communities we serve and are committed to sustainability and social responsibility

*Compensation, Perks, and Benefits**

Competitive hourly rate of $15-$17.50 per hour
Opportunities for overtime and bonuses
Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
Paid training and development opportunities
Discounts on arenaflex products and services

*How to Apply**

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we invite you to apply for the Experienced Customer Service Associate position at arenaflex. Please submit your application through our website or by clicking on the "Apply for the job now!" link below.