Job Description
At arenaflex, we're dedicated to inspiring and improving the world by coloring and protecting what matters. As a leading manufacturer of paints, coatings, and innovative solutions, we're committed to delivering exceptional customer experiences and driving business success. We're seeking an experienced Store Customer Service Specialist to join our team in Gainesville, FL, and help us achieve our mission.
- *About arenaflex**
arenaflex is a global leader in the paints and coatings industry, with a rich history of innovation and customer satisfaction. Our purpose is to inspire and improve the world by coloring and protecting what matters. We're proud to offer a wide range of products and services that make the places and spaces in our world brighter and stronger. Our employees are the driving force behind our success, and we invest in their growth and development to ensure they have the skills, talent, and passion to excel in their roles.
- *Job Summary**
As a Store Customer Service Specialist, you'll play a critical role in delivering exceptional customer experiences and driving sales growth in our retail stores. You'll work closely with wholesale and retail customers to determine their needs, answer their questions about arenaflex products, and recommend the right solutions. You'll also be responsible for promptly resolving any customer concerns and ensuring maximum client satisfaction. If you're a customer-focused individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity.
- *Key Responsibilities**
- Ensure high levels of customer satisfaction through excellent sales service
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Build productive trust relationships with wholesale and retail customers
- Process sales transactions accurately and consistently with policies and procedures
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas
- Pull appropriate products from the sales floor or warehouse
- Tint and mix products, as needed, to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load/unload delivery trucks
- Assist in making deliveries, as needed
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
- *Essential Qualifications**
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
- *Preferred Qualifications**
- Have a valid, unrestricted Driver's License
- Have at least a High School diploma or GED
- Have at least one (1) year experience working in a delivery, retail, or customer service position
- Have previous work experience selling paint and paint-related products
- Have previous work experience operating tinting and mixing equipment
- Ability to read, write, comprehend, and communicate in more than one language
- Ability to read, write, comprehend, and communicate in Spanish
- *Skills and Competencies**
- Excellent customer service and communication skills
- Strong sales and negotiation skills
- Ability to work in a fast-paced environment and meet sales goals
- Basic math skills and accuracy with handling cash and credit transactions
- Ability to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Ability to work in a team environment and build productive relationships with customers and colleagues
- Strong problem-solving and conflict resolution skills
- Ability to adapt to changing priorities and deadlines
- *Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to investing in our employees' growth and development. We offer a range of training programs, mentorship opportunities, and career advancement possibilities to help you achieve your career goals. Our employees have access to:
- Ongoing training and development programs to enhance their skills and knowledge
- Mentorship opportunities with experienced colleagues
- Career advancement possibilities within the company
- Opportunities to participate in cross-functional projects and teams
- Access to arenaflex's online learning platform, which offers a range of courses and training programs
- *Work Environment and Company Culture**
arenaflex is a dynamic and fast-paced work environment that requires flexibility, adaptability, and a customer-focused mindset. Our company culture is built on the principles of:
- Customer satisfaction and loyalty
- Teamwork and collaboration
- Innovation and continuous improvement
- Integrity and ethics
- Respect and inclusivity
- *Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
- A base salary range of $40,000 - $60,000 per year, depending on experience
- Overtime pay for hours worked beyond 40 hours per week
- Bonus opportunities based on individual and team performance
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Access to arenaflex's employee assistance program (EAP)
- *How to Apply**
If you're a motivated and customer-focused individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal. We look forward to reviewing your application and discussing this opportunity further.
- *Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.
- *Application Process**
Our application process typically involves the following steps:
1. Online Application: Submit your application, including your resume and a cover letter, through our online application portal.
2. Digital Interview: Qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner.
3. In-Store Interview: Top candidates will be invited to meet with our team in a store, specialty wholesale branch, floorcovering facility, or delivery service terminal.
- *Note**
arenaflex recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
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