Customer Service Representative – Guest Experience Champion & Community Relations Specialist at arenaflex – Xenia, OH

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Why arenaflex?

At arenaflex, we are more than a leading quick‑service restaurant brand; we are a vibrant community hub where delicious food, friendly faces, and memorable experiences intersect every day. With a legacy of innovation, relentless focus on customer delight, and a culture that celebrates every team member’s contribution, arenaflex stands at the forefront of the fast‑casual dining industry. Our locations across the nation serve as gathering places for families, friends, and neighborhoods, and our success is built on the passion and professionalism of our front‑line heroes.

Joining arenaflex means becoming part of a supportive, energetic environment where you can grow, lead, and make a tangible impact on the lives of our guests and the community of Xenia, Ohio. If you thrive on interaction, love solving problems, and enjoy working in a fast‑paced, team‑oriented setting, this is the perfect place for you.

Position Overview

We are seeking enthusiastic, personable, and solution‑focused individuals to fill the role of Customer Service Representative at our arenaflex location at 17 N. Allison Avenue, Xenia, OH. In this pivotal position, you will be the first point of contact for guests, ensuring each visit is greeted with a warm smile, swift service, and an unforgettable experience. You will also have a clear pathway to advance into supervisory and management roles within the arenaflex family.

Key Responsibilities

Guest Interaction: Greet every customer with genuine enthusiasm, accurately take orders, and address questions or concerns promptly.

Order Accuracy & Efficiency: Utilize arenaflex’s point‑of‑sale (POS) system to input orders swiftly and double‑check for accuracy, minimizing errors and speeding service.

Problem Solving: Resolve guest issues—from special dietary requests to order discrepancies—using arenaflex’s hospitality standards and escalation protocols.

Team Collaboration: Work closely with kitchen staff, delivery drivers, and fellow front‑of‑house teammates to ensure seamless workflow and consistent product quality.

Cash Handling & Reconciliation: Process cash, credit, and digital payments responsibly, adhering to arenaflex’s financial controls and end‑of‑shift reconciliation procedures.

Cleanliness & Safety: Maintain a tidy service area, adhere to food safety guidelines, and follow health‑department regulations at all times.

Community Engagement: Participate in local events, promotional activities, and charity drives organized by arenaflex to strengthen community ties.

Continuous Learning: Complete on‑the‑job training modules, attend quarterly webinars, and stay up‑to‑date on new menu items, promotional offers, and best practices.

Leadership Pipeline: Showcase potential for advancement by mentoring new hires, taking ownership of shift‑opening and closing duties, and contributing ideas for operational improvements.

Essential Qualifications

High school diploma or GED equivalent; additional education or certifications in hospitality, customer service, or business is a plus.

Minimum of 1‑2 years experience in a fast‑paced customer‑facing role (e.g., restaurant, retail, hospitality).

Demonstrated ability to communicate clearly, courteously, and professionally with a diverse guest base.

Strong numerical aptitude for accurate cash handling and order entry.

Basic proficiency with POS systems; willingness to learn arenaflex’s proprietary technology.

Ability to stand for extended periods, lift up to 25 lb, and perform repetitive motions typical of a restaurant environment.

Flexible schedule availability, including evenings, weekends, and holidays as required by business needs.

Positive attitude, reliability, and a commitment to delivering arenaflex’s “wow” factor every shift.

Preferred Qualifications & Desirables

Prior experience in a quick‑service or fast‑casual restaurant setting, especially with a nationally recognized brand.

Knowledge of food safety certifications (ServSafe, local health department certifications).

Demonstrated leadership moments, such as training peers, organizing shift schedules, or spearheading a store‑wide initiative.

Multilingual ability, particularly Spanish, to better serve Xenia’s diverse community.

Familiarity with digital order platforms (online ordering, mobile apps) and delivery logistics.

Passion for the food‑service industry and a long‑term desire to grow within arenaflex.

Core Skills & Competencies

Customer‑Centric Mindset: Prioritizing guest satisfaction above all else.

Effective Communication: Listening actively, speaking clearly, and documenting information accurately.

Problem‑Solving Acumen: Thinking quickly, staying calm under pressure, and turning challenges into positive outcomes.

Team Orientation: Contributing to a collaborative environment, sharing knowledge, and supporting teammates.

Attention to Detail: Ensuring order precision, maintaining clean workspaces, and following procedural checklists.

Time Management: Balancing multiple tasks during peak hours while maintaining quality.

Adaptability: Adjusting to new menu items, technology upgrades, and evolving guest expectations.

Career Growth & Development at arenaflex

arenaflex is committed to nurturing talent from the floor up. As a Customer Service Representative, you will have access to a clear, structured career pathway:

Shift Lead: After mastering front‑of‑house duties, lead a team during designated shifts, overseeing order flow, staff performance, and guest interactions.

Assistant Manager: Develop budgeting, inventory, and staffing skills while supporting the Store Manager in daily operations.

Store / General Manager: Oversee all aspects of the location—profitability, labor management, community outreach, and strategic growth.

Corporate Opportunities: High‑performing leaders may transition to regional or corporate roles, influencing brand strategy, training programs, and market expansion.

All journeys are supported by arenaflex’s robust learning platform, mentorship programs, and quarterly leadership workshops. Whether you aim for a lifetime career in hospitality or a stepping stone to broader business ambitions, arenaflex provides the tools and guidance you need.

Work Environment & Culture

Our Xenia location reflects arenaflex’s core values:

Inclusivity: A welcoming space where every employee feels valued, respected, and heard.

Energy & Fun: High‑spirited team celebrations, pizza‑themed events, and a vibrant break room that feels like a community lounge.

Team Spirit: Regular huddles, peer‑recognition awards, and group challenges that foster camaraderie.

Safety First: Strict adherence to health and safety protocols, regular equipment training, and a clean, well‑ventilated work area.

Community Impact: Partnerships with local schools, food banks, and charities; employees are encouraged to volunteer and represent arenaflex at community events.

Compensation, Perks & Benefits

arenaflex offers a competitive, market‑aligned hourly wage, with regular performance‑based raises. Additional benefits include:

Flexible scheduling to accommodate school, family, or personal commitments.

Employee discount on all menu items—enjoy unlimited pizza on your days off.

Paid training and certification reimbursements (e.g., ServSafe).

Health, dental, and vision plans for eligible full‑time team members.

401(k) retirement savings plan with employer match after one year of service.

Paid time off (PTO) accrual based on tenure.

Recognition programs such as “Employee of the Month” with gift cards and bonus pay.

Opportunities for tuition assistance or scholarship programs for continuing education.

How to Apply

If you are ready to bring your passion for service, your energetic personality, and your desire to grow within a dynamic brand, we want to hear from you! Please submit your resume and a brief cover letter outlining why you’d be an excellent fit for the arenaflex team in Xenia, OH.

Take the next step toward a rewarding career—apply today and start delivering the arenaflex experience that guests love and remember.